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ECommerce Customer Success Manager

3 months ago

London, Greater London, United Kingdom Allianz Full time

Allianz Trade is a global leader in credit insurance and credit management, specialising in trade credit insurance, surey bonds & guarantees, and business fraud insurance.

Operating worldwide with over 62,000 clients globally, Allianz Trade has an AA rating by Standard & Poor's.
Allianz Trade is looking for our new E-Commerce Customer Success Manager.

Reporting to the Head of E-Commerce NEUR, you will be responsible for the profitable renewal of the E-Commerce portfolio, customer satisfaction, amongst other tasks.

Own customer relationship post contract signature (after successful handover from the sales team)
Provide expertise to the customer with regards to best practice, buyer journey, user experience...
Upsell additional services where appropriate
Support scale up of the solution (new geographies, new branches using the service)
Secure renewal accounting for profitable policy performance
In depth know-how in E-Commerce and markets specifics of the Region - Ability to translate market know-how into new initiatives for AZT's long term growth - Business focus: interest in and knowledge of the E-Commerce in the respective Region and major market trends in Payments, BNPL, Credit Cards, Fintechs, Finance and Banking Business expertise: - Strong knowledge in key account management, API/Tech knowledge, relationship building skills with Partners Interpersonal skills: - Ability to build extensive network with close contacts to internals stakeholders in Group/Regions
Life assurance- Health cash plan- Income Protection- Hybrid working- Employee Share Incentive Plan- various discounts on insurance through the Allianz Partnership- and much more
#United Kingdom#NEUR#London#LI-AB1#LI-HYBRID
Allianz Group is one of the most trusted insurance and asset management companies in the world. Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.

We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk.

For more information, please visit or our social media LinkedIn Twitter Instagram @AllianzTrade
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