Customer Service Ambassador

2 weeks ago

London, Greater London, United Kingdom PROception Full time

Job Purpose

We seek a highly experienced Customer Service Ambassador with extensive customer service knowledge who can deliver our 6-star front-of-house service.

This is a full-time role, working 42 hours per week. The position is based on various sites.

The pay rate for this role is £12.95 to £14.65ph, and you will be entitled to 28 days of annual holiday, including bank holidays.

At PROception, we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.

Key Responsibilities

Deliver a 6-star guest experience at all times

Ensure all visitors experience the entire customer journey

Proactive Lobby hosting and lift escort management

Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests. Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible.

Be proactive and anticipate any action client or customer requirements professionally.

Issue visitor passes using the agreed sign-in and out policies and procedures

Communicate where required visitor or client arrivals with high discretion. Handle all incoming telephone calls and enquiries in an efficient and sincere manner.

Provide a high level of concierge services and have a vast knowledge of provisions within local and surrounding areas.

Ensure all fire exits are kept clear. Health and Safety issues are reported.

Ensure all landlord contractors access it pre-authorised and by risk assessment/permit-to-work conditions

Handle mail and courier enquiries with discretion and sensitivity. Provide administrative support/incident report writing.

Ability and foresight to create a safe environment for all guests and visitors

Complete a full, detailed handover at the end of each shift

Person Specification

1. Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

2. SIA license required.

3. Holds a true passion for high standards of customer service delivery.

4. A keen interest and high level of IT/computer skills would be an advantage.

5. Ability to provide 6-star guest experience.

6. Previous experience in hospitality or a customer service-facing role

7. Excellent interpersonal skills and the ability to interact with people at all levels.

8. Immaculate presentation

9. Ability to work independently with confidence, using own initiative as required.

10. Look for opportunities to enhance client/visitor experience.

11. Clear, concise, and confident communication skills, which are customer service orientated with a very keen eye for detail.

12. Confidence and common sense to access and utilise expert resources when making decisions.

13. Always maintain and practice a high degree of confidentiality.

14. Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.

15. Five years of verifiable work history

What We Offer

1. A highly competitive salary within the corporate sector

2. CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable.

3. Perk Box- Employee discount scheme

4. Laundry service for tailored uniform

5. Cycle to Work Scheme

6. Social events and activities

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom DB Arriva Full time

    Customer Service AmbassadorLondon, Marylebone£31,704Chiltern Railways are looking for Customer Service Ambassadors to join us, based from London Marylebone Station. Being on the front you you will be at the heart of our business, representing Chiltern Railways and our valuesIn this role you will need to be able to provide a high class, experiential level of...

  • Customer Experience Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, US, and Germany, we're an internationally award-winning producer, and a market leading theatre ticketing business. The Savoy Theatre is one of ATG's West End venues, currently hositng the smash hit musical _Pretty Woman._What makes us different?...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Croma PROception Full time

    Job PurposeWe are seeking a highly experienced Customer Service Ambassador who has an extensive knowledge in customer service and can provide our 6-Star front of house service delivery.This is a fulltime role, working Monday Friday evenings and averages at 40 hours per week. The role is based within a brandnew client development.The payrate for this role is...

  • Workplace Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Workplace Services Ambassador to join our 15 strong team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world.The core hours of the WSA will be an 8-hour shift within the service hours of , working Monday to Fridays, 40 hours per week on a shift rota basis....

  • Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.This is...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Guest Services Ambassador/Receptionist to join our 25-strong team at our amazing Rapport team based in the heart of the City of London.The building your will be based at is amazing, with great views, it is a state of the art, funky and innovative workspace. There is a lot of engagement directly with the Client, you will...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...

  • Security/customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom PROception Full time

    Job PurposeWe are seeking a highly experienced Customer Service Ambassador who has extensive knowledge of customer service and can provide our 6-Star front-of-house service delivery.This is a full-time role, working Monday Friday evenings 13:00hrs to 23:00hrs and averages 50 hours per week. The role is based within a brandnew client development located...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Guest Services Ambassador - Catering Specialist to join an award winning team based at our prestigious client's offices in the heart of the City of London.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with guests. You will be an integral part of a highly professional team...

  • Customer Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom MAG Full time

    Summary Customer Experience Ambassador Based at Stansted Airport Permanent (20 & 25 hrs per week) Fixed Term Contracts (40 hrs per week) Varying hours between hours per week. 2 days, 2 nights, 4 on 4 off shift pattern (12 hour shifts, 6am starts for days, 6pm starts for nights) £26,654 rising to £29,519 pa (after a 3 month qualifying period)...

  • Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul's in London. Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges._This is a full-time, permanent role (40...

  • Customer Experience Team Member

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, Germany and the US, we're an internationally award-winning producer, and a market leading theatre ticketing business. The Savoy Theatre is one of ATG's West End venues and is currently home to the hit musical _Pretty Woman_.What makes us...

  • Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Guest Services Ambassador to join the Rapport team at our client's offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...

  • Customer Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom London Stansted Airport Full time

    Date:4 Mar 2024Location: London Stansted Airport, GBCompany:MAG Summary Customer Experience Ambassador Based at Stansted Airport 40 hours per week. 2 days, 2 nights, 4 off shift pattern (12 hour shifts)- £26,654 rising to £29,519 pa (after a 3 month qualifying period) plus 17.5% shift pay Why STN? Every year, London Stansted Airport connects over 28...

  • Customer Experience Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    Customer Experience Supervisor - Duke of York's Theatre, LondonThe Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and...

  • Student Ambassadors

    2 weeks ago

    London, Greater London, United Kingdom London South Bank University Full time

    Proud of being an LSBU student? The Student Ambassador scheme is for you The programme provides flexible employment that you can do around your studies. From helping at events such as Open Days, or running social media campaigns, through to administration tasks, as an LSBU Student Ambassador no two days are the sameAbout youYou will: Have great interpersonal...

  • Workplace Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Avison Young Full time

    Job TitleWorkplace Services Ambassador X 2 RolesBusiness UnitWorkplace, Arts & CultureLocationAvison Young Occupied Estate (London Gresham Street and London Ganton Street)Reports ToWorkplace Service SupervisorOverall Purpose of JobAs we move into a new era of 'work life', experience is everything. With hybrid working now more in scope than ever, the concept...

  • Customer Experience Team Member

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    Customer Experience Team MemberThe Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, US, and Germany, we're an internationally award-winning producer, and a market leading theatre ticketing business. The Harold Pinter was the first ATG West End venue to open after the pandemic and since then we have...

  • Customer Experience Team Member

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, US, and Germany, we're an internationally award-winning producer, and a market leading theatre ticketing business. The Harold Pinter was the first ATG West End venue to open after the pandemic and since then we have staged multiple productions....

  • Sales And Service Ambassador

    6 days ago

    London, Greater London, United Kingdom HERMES Full time

    Key responsibilitiesSales & Service Contribution to turnover of store through active selling. Demonstrate warmth and patience in all dealings with our customers, always displaying a 'cando' attitude. Confidently deal with customer requests and ensure an efficient communication throughout. Develop your knowledge of the after sales support processes. Be...