Customer Experience Supervisor

2 weeks ago


London, Greater London, United Kingdom Ambassador Theatre Group Full time

Customer Experience Supervisor - Duke of York's Theatre, London
The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences


We are excited to be recruiting a
Customer Experience Supervisor for the beautiful
Duke of York's Theatre based in the heart of London's West End.

With just under 700 seats, this stunning Play House has a rich history of presenting extraordinary productions and is currently home to the sell out run of _Shirley Valentine, _starring Sheridan Smith.


Hosting an everchanging programme of exciting and diverse productions, the venue turns shows on average every three months as well as hosting a number of exclusive one-night events throughout the year.


Recent productions include the National Theatre's West End transfer of _Ocean at the End of the Lane_, the London debut of Amy Adams in _The Glass Menagerie_ directed by Jeremy Herrin, Gary Barlow's _A Different Stage_, the Almeida's stunning production of _The Doctor_, starring Juliet Stephenson, and Ian McKellen and John Bishop in _Mother Goose.

_
Looking ahead, the theatre is excited to welcome an all-star cast for Martin McDonagh's savagely funny play _The Pillowman_.


You will be one of a team of
Customer Experience Supervisors and will actively be involved in ensuring that we are offering the highest levels of service to our customers.

You will also be instrumental in driving the front of house income on a per show basis to reach the expected venue and team potential.

Making sure the staff are correctly equipped, informed and prepared for their work.

To explore and develop and improve the front of house department, implementing ideas and feeding back to management on sales initiatives.

To help drive sales, understand targets and contributing to improving spend per head and gross profit per admit. To be able to represent the theatre with professionalism and enthusiasm.

Full of variety, this role is both fun and challenging.

You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.


If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

Closing Date:

at 23:59

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