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Administrator

3 months ago

Cardiff, Cardiff, United Kingdom Now Careers Full time

I'm currently recruiting for an experienced Administrator to support my Client's Membership and Claims Team on a permanent, full time basis.

This is a position fully based from their Cardiff office and offer salary of up to £26,000pa.


The role is a combination of administering claims and memberships as well as providing direct debit cover and general administrative support.


Skills

  • Excellent oral and written communication skills.
  • Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously.
  • Resilience and flexibility in order to respond to changing requirements of both internal and external stakeholders.
  • Excellent attention to detail whilst working in a fastpaced working environment. We pride ourselves on settling claims quickly and efficiently.
  • Be able to work on own initiative.
  • Excellent numeracy skills.
  • Proactive seeking ways to improve the organisation.
  • Be able to deal with customer enquiries with sensitivity, empathy and understanding.
  • Ability to remain calm under pressure.
  • A team player offering support to colleagues and working as a team to meet business and customer needs at all times.
  • Be able to work with a variety of internal stakeholders.
  • Compliance with Financial Services and other Regulators.

Essential Requirements

  • Excellent verbal and written communication skills in English.
  • Experience of working within the Financial Services sector.
  • Experience of working in a detailed, regulated and accurate environment.

Desirable Requirements

  • Experience of insurance claims processing.
  • Experience of Direct Debit collections.
  • Previous customer service experience.
  • Experience of working with a CRM system.
  • Experience of BACS regulations.
  • Welsh Language skills are desirable but not essential.
The working hours are 08:30-16:30 five days a week over Monday to Friday.

Benefits
Generous Pension Contribution
25 Days Holidays PA + Bank Holidays
Free Healthcare Cover
Death in Service cover after successful 6 month probation period