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Apprentice Membership Administrator

3 months ago

Kidderminster, Worcestershire, United Kingdom Community Trade Union Full time

The Apprentice Membership Administrator will work towards achieving a series of accredited qualifications and embark upon an extensive learning & development program in alignment with the vision & values of Community union.

The Apprentice Membership Administrator, under supervision, will provide quality administrative support while working closely alongside the Member Service Centre Team in dealing with membership enquiries.


Job Title:
Apprentice Membership Administrator

Reports to:
Head of Services

Location:
Member Service Centre

Job Purpose

The Apprentice Membership Administrator will work towards achieving a series of accredited qualifications and embark upon an extensive learning & development program in alignment with the vision & values of Community union.

The Apprentice Membership Administrator, under supervision, will provide quality administrative support while working closely alongside the Member Service Centre Team in dealing with membership enquiries.


  • Processing members' details via the membership database, ensuring records are maintained to a high standard of data integrity.
  • Responsibility for the direct debit process, including collection, allocation and reconciliation of contributions; the generation of relevant correspondence; processing rejections, indemnity claims and bank account amendments, in accordance with agreed procedures.
  • Processing other contribution income in accordance with agreed procedures, including cash and card payments, ensuring income is allocated promptly and accurately.
  • Maintaining relationships and liaising with employers and paysources; providing relevant information to ensure the effective management of member subscriptions; and problemsolving as necessary.
  • Identifying accounting adjustments on members' records and raising refunds as necessary.
  • Raising membership information from the database as necessary, including individual and group information.
  • Generating reports and lists as required, including, but not limited to, new member lists, arrears reports, invalid details reports etc.
  • Ensuring compliance under the Trade Union Administration Act and engagement with the Membership Audit Certificate (MAC) process.

Skills:

  • Ability to listen actively and professionally engage with members.
  • Ability to communicate effectively (orally and in writing) having regard to the union's diverse membership.
  • Ability to problemsolve.
  • Understanding of member care standards and professional responsibility for the management of information.
Management of Information / Data / Systems

  • Good working experience of Microsoft Windows suite.
  • Good working experience of data information systems.
  • Good working experience of Internet software.
  • Understanding of GDPR principles.
Teamwork & Organisational

  • Ability to effectively manage workload and multitask.
  • Experience and understanding of valued teamwork ethos.
  • Willingness to work flexibly and adapt to organisational & operational needs.
Personal Qualities & Understanding

  • Commitment to continuing job role specific training program.
  • Ability to demonstrate professional diplomacy, sensitivity and presence.
  • Understanding of good trade union principles, beliefs & ethos.
  • Strong awareness & commitment to equal opportunities and valuing diversity.
  • A commitment to Community's Vision & Mission Charter.

Community Union - Employer
Community is a modern trade union, representing and supporting people in the workplace as well as beyond.

Job Types:
Full-time, Fixed term contract

Contract length: 24 months

Salary:
£11.95 per hour

Benefits:

  • Bereavement leave
  • Free flu jabs
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kidderminster, DY10 1JF: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Language:

  • English (preferred)

Work Location:
In person

Application deadline: 07/07/2023