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Clerical Officer/ Waiting List Clerk
7 days ago
An exciting secondment opportunity has arisen on the Endoscopy Unit for the position of Clerical Officer Administrative Support/Waiting lists Clerk.
To manage and monitor an Endoscopy waiting list to ensure that tests and procedures are carried out within the specified Government targets and agreed protocols.
General and Administrative duties will include:
- Maintain an efficient and effective administrative service
- Routine duties include: answering telephone enquiries, updating the computer database.
- Checking the waiting lists on a daily basis, and checking any new referrals that may come through and adding them on to the IPM lists.
- Booking appointments
- Sending out patients appointment letters.
- Maintain professional standards in appearance, behaviour and punctuality.
- Excellent IT skills.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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- To provide and maintain an efficient and effective administrative service. Routine duties include; answering telephone enquiries, updating computer databases, filing, case note requests and preparation. Dealing effectively with mail, redirecting where necessary.
- Prioritise and organise own workload daily.
- Suggest changes in practice to local systems and processes to ensure that the service is as efficient and effective as possible.
- Undertake reception duties, greeting and registering patients and answering the telephone.
- Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.
- Assist in training and supervision of new members of staff, whilst carrying out one's own duties.
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