Front of House Team Member

2 weeks ago


Kenilworth, Warwickshire, United Kingdom Virgins & Castle Full time
The Role


Reporting to the Manager, our team members play a pivotal part in the success of the business whatever their role.

It's all about creating a collaborative, high performing team and delivering the best service to our guests, whilst ensuring the pub is profitable, pleasant and safe.


Responsibilities:

Team:

It takes a great team to deliver a memorable experience through exceptional food. As a part of this team you will;

  • Demonstrate a strong hands on work ethic and be part of a fantastic environment for the team to work in
  • Be a supportive and collaborative team member, helping all areas of the business to work effectively to achieve a successful operation
  • Be supported in your performance by your Manager through regular one to ones and coaching, ensuring you understand your goals
  • Attend and contribute to team meetings

Guest


Working within our team, you will enable us to deliver excellent memorable service to each and every one of our guests.

You will;

  • Have an eye for detail and thrive in a fast paced environment, working efficiently with the team
  • Be an expert in our menus, and food and drink is served consistently in line with our Service Standards
  • Enthusiastic about creating great memories for our guests by adding little touches to enhance their visit, along with recommending the perfect drink or side to complement their choices
  • Support in maintaining a spotless pub
  • Ensure any queries or complaints are solved swiftly with guests feeling fully satisfied

Business

  • Take pride in everything you do from setting tables, to cleaning the bar
  • Able to multi task and ready to adapt when priorities change
  • A brand ambassador for the business at all time
  • Follow guidance from the Manager around Stock management
  • Proactive in spotting and highlighting issues and areas for improvement
Personal Attributes

  • Strong hands on work ethic
  • Show passion for the brand and ensure you are knowledgeable and confident around delivering the values
  • Be passionate about Food & Drink knowledge and interested in changing demands
  • Creative in finding ways to delight and excite your customers
  • Passionate about the role, ambitious and have a curiosity and willingness to learn
  • Excellent communication skills
  • Have an eye for detail
  • Natural ability to build relationships
  • Positive and solutions focused
Full time hours

Job Types:
Full-time, Part-time, Permanent

Salary:
£7.10 - £9.59 per hour

Job Types:
Permanent, Part-time, Full-time

Part-time hours: per week

Salary:
£7.10-£9.59 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Hospitality: 1 year (preferred)

Work Location:
In person

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