Call Desk Handler

2 weeks ago


Wakefield, Wakefield, United Kingdom Prism Medical UK Full time
Why Prism Healthcare?


Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe.

We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment.

Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.


Role Description:

  • Answer and direct telephone calls
  • File sales paperwork correctly and with relevance
  • Assist with customer enquiries and advise where necessary
  • Develop and maintain professional working relationships with customers
  • Processing/collating management information as and when required
  • Process sales orders, purchase orders and quotes as and when required
  • Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
  • Working as directed by Direct Line Supervisor

Essential Duties including but not limited to:

  • Excellent telephone manner
  • Good background in administration
  • Accurate data entry skills
  • Ability to work under own initiative
  • Excellent communication skills both written and spoken
  • Excellent organisation skills
  • Ability to multitask and stay calm under pressure
  • Keen eye for detail
  • Experience of Microsoft Office

With reference to:
Excel and Word.

  • Good understanding of geography of UK

Education and Experience

  • Experience working in similar customer engagement role
  • Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities
  • Flexible approach to work and working hour

Personal Characteristics

- Articulate, professional and customer orientated

  • Structured and process driven
  • Admin and Computer literate
  • Ability to selfmanage workload

Company Benefits

Varied Shift pattern on a rota basis, 8am-4pm, 9am-5pm and 10am-6pm

  • Competitive Salary, paid monthly
  • Ongoing training and development
  • 25 days holiday, plus bank holidays
  • Pension Scheme, matched contribution/salary sacrifice
  • Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
  • Life Assurance Scheme
  • Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • What are your salary expectations?

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)

Work Location:
In person

Reference ID:
Call Desk Handler
  • 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Gi Group Full time

    Job Title: 111 Call HandlerInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Location: WakefieldHourly Rate: Pre 12 week - Weekdays £11.44, Evenings and Saturdays £14.07, Sundays,and Bank Holidays £17.61.Post 12 week - Weekdays £11.62, Evenings and Saturdays £15.72,...

  • Nhs 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom C R T Full time

    NHS 111 Call HandlerWakefield, West Yorkshire, WF2Pay rate: £10.42ph - £19.68phHours: Mixed rota pattern covering 24/7This is a fantastic opportunity to join several NHS 111 Call Handlers to our client based in Wakefield, WF2. This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a...

  • 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Gi Group Full time

    Job Title:111 Call HandlernLocation:WakefieldnHourly Rate:Pre 12 week - Weekdays £11.44, Evenings and Saturdays £14.07, Sundays,and Bank Holidays £17.61.nPost 12 week - Weekdays £11.62, Evenings and Saturdays £15.72, Sundays and Bank Holidays £19.68.nHours:24 hours or 30 hours per week - mixed rota pattern covering 24/7, please be aware 70% of the...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service is currently looking for emergency call takers to work either full-time or part-time shifts Fulltime salary £22,816.00 rising to £24,336.00 after 2 years Do you want a salary with an attractive shift allowance? Saturday: midnight to midnight and any week day after 8pm and before 6am Time plus 35% All time on Sundays and Public...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service is currently looking for emergency call takers to work either full-time or part-time shifts Fulltime salary £22,816.00 rising to £24,336.00 after 2 years Do you want a salary with an attractive shift allowance? Saturday: midnight to midnight and any week day after 8pm and before 6am Time plus 35% All time on Sundays and Public...

  • Nhs 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Wild Recruitment Full time

    Are you looking for a rewarding career path where you can make a difference?Wild Recruitment Group are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for 111 Call HandlersYou will be the first point of contact for the general public calling 111. You will deliver high quality, safe and clinically effective health...

  • Nhs 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Wild Recruitment Full time

    Are you looking for a rewarding career path where you can make a difference?Wild Recruitment Group are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for 111 Call HandlersYou will be the first point of contact for the general public calling 111. You will deliver high quality, safe and clinically effective health...

  • Nhs 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Wild Recruitment Agency Full time

    Are you looking for a rewarding career path, where you can make a difference?Wild Recruitment Group are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for 111 Call Handlers.No previous experience needed as full training will be given. Although experience within a customer service position is essential, you will...

  • Nhs 111 Call Handler

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Wild Recruitment Agency Full time

    Are you looking for a rewarding career path, where you can make a difference?Wild Recruitment are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for 111 Call Handlers.No previous experience is needed as full training will be given. Although experience within a customer service position is essential, you will need...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Visiting hospital is not fun. And for some people, just getting to their hospital appointments and back home again is tough. It's for these reasons that we need people who can make arranging transport the easy part.Our Patient Transport Service (PTS) provides NHS-funded transport for people who can't get to their healthcare appointments by other means. Could...

  • Service Desk Agent

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Project People Full time

    Service Desk AdvertPAYE TEMP - with potential to go permanent 40 hours Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and...

  • Service Desk Agent

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Project People Full time

    Job DescriptionService Desk AdvertPAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array...

  • Service Desk Agent

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Project People Full time

    Service Desk AdvertPAYE TEMP - with potential for permanacnyFull time - Monday to Friday with one working weekend in fourWe are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and...

  • 111 Call Handlers

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Adecco UK Full time

    Are you looking for a rewarding career path, where you can make a difference? Adecco are pleased and proud to be working in partnership with a recognised trust based in Yorkshire.No previous experience needed as full training will be given. Although experience within a customer service position will be advantageous, you will also need basic computer skills...

  • Service Desk Agent

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Project People Full time

    Service Desk Agent AdvertAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...


  • Wakefield, Wakefield, United Kingdom Project People Full time

    Service Desk AgentAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are looking for a...


  • Wakefield, Wakefield, United Kingdom Project People Full time

    Job DescriptionService Desk AgentAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?We are...


  • Wakefield, Wakefield, United Kingdom The Dabangg Hospitality Group Full time

    The Dabang Hospitality Group are experts in luxury dining and the team behind popular hospitality brands SakkuSamba, Estabulo, SAKKU, Caffe Noor, Fleur and Casa Peri Peri.The group boasts a portfolio of impressive restaurants across the UK with the development of new restaurant concepts and procurement of new venues a constant.At present, the Dabang...


  • Wakefield, Wakefield, United Kingdom Prism Medical UK Full time

    Why Prism Healthcare?Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment....


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Visiting hospital is not fun and for some people, just getting to their hospital appointments and back home again is tough. It's for these reasons that we need people who can make arranging transport the easy part.Our Patient Transport Service (PTS) provides NHS-funded transport for people who can't get to their healthcare appointments by other means. Could...