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Customer Service Executive X2

3 months ago

Yate, South Gloucestershire, United Kingdom ESS Employment Full time
Yate
- £26250 per annum

  • 37.5hrs per week
  • August


Our client is seeking x2 experienced Customer Services Executive's to deliver a first-class service Having close interaction with production/operations to ensure the business always provides a high level of customer service.


Description

  • Ensure that procedures within the department are followed.
  • To ensure and maintain the department's targets and KPI's are achieved.
  • Always maintain a professional manner.
  • Provide information in a concise and timely manner, to both customers and account administrator.
  • Work closely with the external accounts manager to meet customer needs and expectations.
  • Process new enquiries and NPD briefs.
  • Track prices and samples to adhere to customer deadlines.
  • Review cap loading and advise customers of current lead times and advise of any issues regarding due dates.


 Vendor Management
  • Manage customer stock levels through VMI and forecasting.
  • Liaise with retail team regarding retailer launches.
  • Submit repro charges to customer to gain PO/advise of invoicing.
  • Submit & gain approval on artworks.
  • Manage customer board reserve levels in conjunction with the external representative.
  • Coordinate customer press passes.
  • Recommend potential improvements to Customer Services Manager
  • Regular contact with Customers and visits as required.
  • Identify training needs and communicate.
  • Communicate with internal departments to ensure customer requests are met Strive to exceed customer expectations.
  • Grow product knowledge both through regular product training and from working alongside the Customer Service Manager