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Medical Receptionist

4 months ago

Twickenham, United Kingdom Richmond Lock Surgery Full time
_Medical Receptionist/Administrator _

We are looking for a
Medical Receptionist/Administrator to join our busy GP reception team at Richmond Lock Surgery TW1 1PS.

This position is for 20-25 hours per week on a fixed shift pattern which will be agreed.

This will normally be 5 shifts over Monday - Friday and will be a mix of morning and afternoon sessions of approx.

5 hours each. At least one day will comprise both am & pm shift.

You will need excellent communication, administrative and IT skills and enjoy working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours is essential.


We are located on the Twickenham/Isleworth borders and you will need to live within easy commuting distance as your earliest start time may be 7:45am and latest finish time may be 7:30pm depending on your shift pattern.


Summary:


This is a part-time post and it is estimated that the majority of the time will be spent carrying out reception and general administrative duties.


The main duties of this post are:

Receptionist & Administration Duties:

  • Answering the telephone, making appointments and taking messages according to protocol.
  • Attending to patients in the surgery and directing them to the consulting rooms.
  • Dealing with requests for home visits.
  • Dealing with general enquiries or forwarding them appropriately.
  • Receiving requests for repeat prescriptions & assisting with the manual and electronic repeat prescription system.
  • Taking out and filing away medical records as required.
  • Registering new patients to the practice.
  • Registering patients for online services.
  • Opening and sorting mail.
  • Entering of registration data onto the computer system and updating as necessary.
  • Logging patient attendances & dealing with late arrivals & DNA's (Did Not Attend) according to protocol.
  • Retrieving information from the computer system.
  • Scanning documents into the patient computer records.
  • Checking that urgent referrals have been received and appointments allocated within the specified timeframe.
  • Maintaining stocks of photocopied leaflets, forms and stationery.
  • Assisting with practice target administration, recall and vaccination campaigns.
  • Promoting facilities (eg. Online services) as required.

Other Duties:

  • Opening and locking the premises, setting alarms appropriately.
  • Checking all appropriate electrical appliances and equipment are switched on/off appropriately.
  • Handing over to the answering service at the end of surgery.
  • Attending staff meetings and training as required (which may occasionally be outside of your normal hours)
  • Patient chaperone.
  • Taking payments as required, by cash and card.
  • Dealing with deliveries appropriately.
  • Following practice protocols.
  • Such other duties that are reasonably requested by the practice.
  • Cover colleagues for sickness and holidays as required.
  • Routine testing of fire alarm points & panels


It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice.

The Partners reserve the right to redistribute duties and functions among members of staff from time to time and request that such changes shall not be unreasonably refused.

You will be required to share in covering colleagues for extended hours access, sickness and holidays as necessary.

Work Remotely

  • No

Job Type:
Part-time

Pay:
From £11.40 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Store discount

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 03/03/2024

Reference ID:
REC224