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Director-Talent & Development
4 months ago
Director-Talent & Development at American Express
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
As part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best.
How will you make an impact in this role?
Our Performance Management strategy focuses on helping colleagues achieve strong and consistent performance and grow their careers in ways that are unique and meaningful to them. The Director, Performance Management will bring rigour and passion in designing and activating the end-to-end Performance Management and Feedback @ Amex programs, ensuring colleagues and leaders have the tools and resources to optimize their performance and have meaningful performance and career conversations.
- Innovate and execute the annual cycle of goal setting, career and development planning, ongoing performance check-ins, and mid-year and year-end performance assessments and our Feedback @ Amex strategy, through the delivery of high-impact tools, resources, and experiences
- Craft and execute impactful communication and engagement plans which place the colleague experience at the center and integrate with Career Growth @ Amex and Leadership @ Amex
- Consult with business leaders, Colleague Strategic Partners and CEG Centers of Expertise to understand and address business and stakeholder needs
- Work closely with Colleague Services and technology vendors to design and manage the performance management platform to enable an intuitive, consistent user experience
- Demonstrate thought leadership leveraging trends and best practices to develop innovative, sustainable initiatives that increase our success in attracting, developing, and retaining a diverse workforce
Minimum Qualifications
- Significant years' experience in HR, with a proven track record in designing and developing innovative colleague experience strategies with a focus on talent development and career growth
- Experience working within a global team with enterprise focus
- Strong project management skills with strong attention to detail and ability to anticipate, prioritize and delegate tasks and drive urgency
- Effective leadership approach with strong collaboration and influencing skills
- Understanding of workplace trends, and implications for a global, multi-generational workforce
Preferred Qualifications
- Experience designing and delivering performance management solutions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Benefits include:
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
