Client Services and Building Assistant

1 week ago

London, Greater London, United Kingdom Shakespeare Martineau Full time

Are you looking for your next client-facing role? Are you motivated, welcoming, and always striving to help out where possible? We have a fabulous opportunity to join our award-winning law firm, in our fabulous central London office.
**This role is all about character, we need someone to be the first person to greet clients when they arrive
- creating an exceptional first impression. If you believe this could be you, please read on **
We can offer you:
  • A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
  • A culture of trust, empowerment and autonomy over your work
  • Part of a vibrant, forward
- thinking team with the support of friendly, approachable partners who encourage and support your career development

The role:

Your key duties will be:

  • Following the visitor management process and ensuring we meet all the requirements necessary
  • Liaising with the building reception team as and where relevant
  • Ensure the meeting rooms, the reception area and collaboration spaces are presentable throughout the day/evening
  • Assist with the organisation of office equipment and meeting room furniture as and when required
  • Organising and serving catering and refreshments to clients in our collaborative spaces and meeting rooms
  • Ensuring the refreshment areas in the client and collaborative space is kept well stocked, clean and tidy at all times
  • Follow procedures to ensure coffee machines are well maintained, carrying out daily stock ups and weekly deep cleaning. Setting up and clearing down meeting rooms, including furniture layout changes and any additional equipment required
  • Ensure meeting rooms and office resource areas are stocked up with the correct stationary
  • Setting up the required equipment in the meeting rooms i.e., MS Teams or other technical requirements
  • Organise IT team support if required for a specific meeting/event
  • Wearing a handsfree headset, and answering 'phone calls within 3 rings
  • Responsible for managing the meeting room and car park bookings within the relevant app, responding within our SLA times
  • Liaising with clients either in person on the 'phone about their bookings and requirements
  • Reporting to the relevant team(s) any equipment/furniture that requires fixing or replacing
  • Assist with ensuring we implement our environmental policy within our offices and recycling areas are kept in correct order and guidance labelling in place
  • Proactively ensure good housekeeping is adhered to throughout the office, kitchens stocked and tidy
  • Identify any H&S, cleaning or any general maintenance issues/hazards and report promptly
  • Assisting with the delivery of events both internal and external
  • Ensure all information displayed on the staff notice boards and H&S notice boards are updated and relevant
  • Assist with new starter induction tours, issuing access control passes
  • Ad hoc duties as required and as requested by line manager
  • Assist at our other offices when required

Skills and experience you will have:

  • Experience of working in a similar role within professional services
  • Flexibility with working hours is essential in order to meet the needs of the business
  • Excellent IT skills and ability to use Microsoft Office products and other systems which support efficient operations of the team
  • Ability to work well under pressure to meet deadlines, whist remaining calm and professional
  • Exceptional organisation skills
  • Effective communicator with the ability to build and maintain relationships at all levels
  • An attitude of 'continuous improvement' and an ability to flex and pivot in order to always strive for better

Key competencies you will need:

  • Professional presentation of self, and the ability to embed the values of our brand in all that you do
  • Passionate about exceptional client experience
  • A willingness to learn and improve your own knowledge in order to deliver the best support for our clients
  • Good at using your own initiative and a positive attitude to challenges
  • Willingness to support other teams whenever necessary
  • Reliable and punctual
  • Competent at problem solving quietly and discreetly
  • Be a team player and want to make a difference

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Benefits:

  • Life insurance
  • Private medical insurance
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • London, EC3V 0HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your salary expectation?

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 28/07/2023

Reference ID: 1579

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