Client Service Receptionist

1 week ago

London, Greater London, United Kingdom ISS Facility Services Full time

Contract:
Banking
***
Location: London
***
Hours of work: 40
***
Contract Type: Permanent
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The purpose of this role is to help ISS become the world's greatest service organisation by providing service performance facilitating our customers' purpose through people empowerment.
***
As Receptionist & AV Assistant provide a first class, proactive service to customers and visitors ensuring requirements are met and needs are always anticipated.

The role will provide a positive, professional and seamless link between the client's service end users and the Workplace Services teams and its vendors, proactively anticipating client and customer needs whilst building relationships with key stakeholders.
***
Key Responsibilities
***-
To ensure that all client and visitor request and enquiries are fulfilled and exceed expectations*:

  • To process all meeting room requests efficiently in line with the client meeting room and visitor management system*:

  • To ensure that all Jefferies and ISS procedures and standards are met, providing a five star meet and greet service at all times and proactively welcoming visitors and tenants*:
-
To work as part of the Front of House team maintaining five-star standards:


  • To assist in the training of other Client Services and Network Team Members:
-
To use the client site operating systems in accordance with guidelines:


  • To lead by example at all times and be a role model for the team*:
-
To maintain excellent working relationships with the other onsite contractors*:


  • To maintain excellent working relationships with the tenants and designated tenant contact points within the building

Professional and Personal Competencies/Qualifications
***-
Good standard of general education*:

  • English and Maths GCSE A to C grade*:

  • Experience of working in a fast-paced environment:
-
High degree of accuracy*:

-
Excellent communication skills*:

-
Good time management*:

-
Customer service skills*:

-
Technical ability
Microsoft Office (intermediate/advanced)*:
Ability to work on own initiative and as part of a team
The Company
***
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
***
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
***
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:TalentPlace

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