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Customer Service Administrator

4 weeks ago

Ledbury, United Kingdom GMP Recruitment Ltd Full time

GMP Recruitment are recruiting on behalf of our client in Ledbury for an Customer Sales Administrator to join a highly successful, rapidly expanding organisation.

They are a leading British manufacturer and supplier of a range of daily living aids, helping people to maintain their independence at home

An excellent opportunity for an enthusiastic and self-motivated individual.

With plenty of variety & daily contact with customers, you need to be confident, flexible, and able to use your initiative.

You will be part of a team driven with a passion to making a positive difference.


This is a full time, permanent position working Monday - Friday and you will be offered a salary of £22,000 per annum.


Key Responsibilities

  • Sales order processing existing and new customer demand
  • Frontline support answering customer queries over the phone
  • Ensuring all paperwork and processes to meet customer service expectations completed effectively, efficiently, right first time and on time
  • Keeping customers up to date with their orders (deliveries, returns; direct and via online portals)
  • Actively engage and support outstanding customer service throughout the whole customer journey
  • Working together with other internal departments (production, despatch and accounts)

You are:

  • Hardworking, dedicated with the ability to work under your own initiative confidently.
  • A great communicator, work well in a team and by yourself.
  • Flexible to manage multiple tasks at once, taking ownership of projects and prioritising for a successful outcome.
  • Able to thrive under pressure, especially when working to tight deadlines.
  • Experienced in Microsoft Office software, especially Word, Excel, and Outlook, as well as CRM databases.
  • Experienced in data entry
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.

Reference ID:
AP457

Salary:
From £22,000.00 per year

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Ledbury (required)

Work Location:
In person

Reference ID:
AP457

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