Program Manager

1 week ago


London, Greater London, United Kingdom Amazon TA Full time
At Amazon, we're working to be the most Customer-centric company on earth.

One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver customer orders.

Amazon is seeking an exceptional Program Manager who will be part of a start-up group that's defining and building cutting-edge products and service capabilities supporting Amazon's current and future delivery initiatives.

Come join the team and help us make history

As Program Manager, HB Capacity/Quality, you will be responsible for managing significant operational processes across our European 3P operations.

You will be implementing standardized process and quality improvement for the heavy-bulky (HB) portion of the GTS 3P network.

To be successful in this position, you need to be comfortable driving operational projects in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization.

This role will include a mix of operational projects and short term tactical tasks. Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions

  • Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders
  • Develop regular program communication, including timelines, status updates, and performance reviews
  • Location is relatively flexible on this role and it could also be based in Germany or Luxembourg.
Bachelor's degree

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience in program or project management
  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
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If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.


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