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Food and Beverage Guest Service Agent

3 months ago

Birmingham, Birmingham, United Kingdom Pentahotel Full time
Could you be our friendly face for pentahotel Birmingham?


pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded Food and Beverage teams as a Casual Guest Service Agent.

Our hotel provides a fun and relaxed space with service that is welcoming and personal.

Whether it's the hotel's retro and relaxed ambiance, the casually dressed professional staff team or the games consoles being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

Ideally you will have experience in a hospitality or customer service environment.

Key responsibilities

  • Dealing with guest enquiries
  • Taking payments
  • Serving food in our restaurant and drinks at the bars
  • Working in conference and events
  • Being proactive and taking the initiative to support team members
  • Liaising with the kitchen, reception and the bar and with the appropriate departments to maintain a high quality service for our customers

Attributes

  • A warm, confident and friendly approach
  • Selfmotivated and enthusiastic
  • Dedicated and committed
  • Organised, methodical and fun
  • Ability to keep calm under pressure
  • Sound administration skills
  • Work efficiently as part of a team
  • Passion for providing the best service
  • Upbeat, outgoing and positive

Hours:
variable (will include weekends and bank holidays)

Job Type:
Zero hours contract

Salary:
£10.00 per hour

Benefits:

  • Casual dress

Schedule:

  • Weekend availability

Work Location:
One location