Customer Service Advisor

7 days ago


Brierley Hill, Dudley, United Kingdom Adecco UK Full time

Excellent Role Available

Customer Service Advisors Wanted

Based in Brierley Hill

£11.50ph

Temporary Ongoing

Hours of work between 7am - 11pm 37.5 hours per week

5 days out of - can include weekends.

Role Summary:

  • Acting as the first point of contact to both internal and external customers
  • Managing incoming telephone calls/queries to client SLA standards
  • Managing outgoing telephone calls/queries where necessary
  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
  • Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators
  • Maintain detailed and accurate records of actions taken to support the incidents resolution
  • Maintain clear communication lines in line with company guidelines
  • Identify major incidents and escalate where required
  • Monitor all outstanding tickets
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Shane Cole
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