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Customer Service Advisor
7 days ago
Excellent Role Available
Customer Service Advisors Wanted
Based in Brierley Hill
£11.50ph
Temporary Ongoing
Hours of work between 7am - 11pm 37.5 hours per week
5 days out of - can include weekends.
Role Summary:
- Acting as the first point of contact to both internal and external customers
- Managing incoming telephone calls/queries to client SLA standards
- Managing outgoing telephone calls/queries where necessary
- Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
- Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators
- Maintain detailed and accurate records of actions taken to support the incidents resolution
- Maintain clear communication lines in line with company guidelines
- Identify major incidents and escalate where required
- Monitor all outstanding tickets
To speak to a recruitment expert please contact Shane Cole
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