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Head of Delivery Services

3 months ago

Manchester, United Kingdom Training Qualifications UK Full time
Permanent Full-Time

Location:
Remote

Reports to:
Executive Team

Salary:
Competitive

Line Management responsibilities:
Yes

Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation.

We work with over 1,000 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements and End-Point Assessment services to over 150,000 learners.

The Head of Delivery Services is a Leadership level role reporting directly into the Executive Team.

A highly responsible position accountable for the delivery of external assessments, End-Point Assessment, and the external quality assurance of our growing portfolio of qualifications.

Working as part of a talented leadership team, the role will contribute towards setting and achieving strategic objectives, monitoring budgetary expenditure whilst championing the organisations values to drive the success of the pillars counterpart teams, and their managers, to deliver world-class assessment services.


  • Drive and deliver a culture that emphasises continuous improvement, efficiency and value for money, creating psychological safety for others and challenging each other and the status quo.
  • Be a cultural architect. Use the nonnegotiables to inform all decisions, conversations and actions, influencing others to do the same, holding them to account as required.
  • Work closely with other Heads to manage crosspillar issues, initiatives and incidents, taking full accountability for completion of company objectives.
  • Swiftly analyse complex and ambiguous data, being swift and decisive in the face of uncertainty or crisis.
  • Shape strategies and plans that help put into practice and support TQUKs vision and longterm direction taking account of financial and implementation issues.
  • Weigh up competing views to generate ways forward which will meet organisational goals.
  • Take quick, confident decisions at a strategic level to move things forward.
  • Define and integrate clear structures, systems and resources required across the Pillars to promote efficient service delivery, making difficult decisions about allocation of resources as necessary.
  • Ensure an indepth and evolving understanding of the broad range of customer requirements is embedded in TQUK.
  • Be an excellent, proactive communicator, prepared to have difficult conversations and communicate or defend unpopular messages companywide.
  • Represent TQUK, speaking credibly and authoritatively on behalf of the Executive Team as required.
  • Remain an expert in your own areas of responsibility.

Head of Delivery Services Pillar Overview

Team
**Overview Of Team Remit
**Assessment Delivery

Manage effective assessment delivery of multiple-choice question and broader online/ paper-based assessments for a range of Vocational and Technical Qualifications and apprenticeship End-Point Assessment.


This includes management and coordination of:

  • an online exam platform
- key date schedules for assessment delivery
- invigilators/ markers
- controlled assessment environments
- live remote invigilation
- assessment performance and feedback reporting functions

As well as:
- on-going engagement with assessment platform provider to improve the system and its functionality

**External Quality Assurance
Manage the monitoring and support of TQUKs Recognised Centres through external quality assurance.

This includes:

  • Organising, monitoring and reviewing EQA activities including sampling of leaner work and centre standardisation
  • Ensuring Centres meet TQUKs requirements both before being recognised and an ongoing basis
  • Maintaining TQUKs EQA Strategy ensuring that it is robust and compliant
  • Managing and maintaining a bank of qualified and competent External Quality Assurers
  • Supporting Recognised Centres in their delivery of TQUK qualifications
  • Reviewing and approving Reasonable Adjustments and Special Considerations.

End-Point Assessment Delivery (Inc. Quality Improvement)
Manage the delivery of all End-Point Assessments through the recruitment and standardised training of occupational competent and qualified assessors.

This teams function includes:

  • Scheduling and conducting Assessments in line with published assessment plans and TQUK assessment processes/practices
  • Ongoing interaction with an EPA management system
  • Producing high quality assessment records/ accurate assessment decisions
  • Delivering Process Training to external stakeholders to support a successful EPA journey
  • Conducting a range of different internal quality assurance activities
  • Engaging with Trailblazer groups at a sector/standard level
  • Capturing and monitoring a range of data to inform continuous quality improvement
  • Engaging with external quality assurance activities
  • We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environmen