IT Support Analyst

2 weeks ago


London, Greater London, United Kingdom VirtueTech Recruitment Group Full time
IT Support Analyst | Digital Wealth Management | London, Hybrid | £35k + Bonus, Benefits

Note:

This role

does not

provide Visa sponsorship

Recognised as

one of the best places to work


by Great Place to Work UK, our client, a Digital Wealth Management house requires an IT Support Analyst to join the London-based offices.


As a business, their focus is on the personal relationship they develop with customers, underpinned by multi-channel customer reach and global investment expertise via a digital Investment Management platform.

Entirely in the cloud, taking advantage of powerful commoditised offerings, the firm are building a bespoke cloud-native solution.


Backed by one of the largest names in the Asset Management space, this FinTech was created 5 years ago, and, whilst having the stability and backing of a major firm, now build their own technologynAs the public face of the IT Department, the Service Centre provides essential support to the business and its clients.

As an

IT Support Analyst , you are there to provide high quality

support


to employees in the UK and Channel Island offices as well as to clients using the company's online and mobile apps.nThe role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.nThis role will include an element of supplier liaison in areas such as managed printer services, support request escalation to third party vendors and obtaining quotes for purchases.

This

IT Support Analyst

Role is paying

£35,000 + Bonus + Benefits.nThe offices are based in London City, and you will work a hybrid model with 2/3 days per week in the office. Closest Stations include Liverpool Street, Bank, Moorgate.nFor the first 6 months, you will be in the office full time as you get to know the business and how it all works, then you will move to a hybrid way of working.

Essential Technical Requirements:


nStrong skills and demonstrable experience in using and supporting Windows and Microsoft Office suite of products.nBasic knowledge and understanding of networking concepts.nKnowledge of Apple iOS devices.nCompTIA A+ or MCDST Certifications.

Desirable Technical Requirements:


nKnowledge of information security concepts and risks.nExperience using endpoint management tools, such as Microsoft SCCM and Microsoft InTune.nITIL v3 Foundation qualification and working familiarity with ITIL service management practices.nExperience with an IT Service Management tool such as Service Now, JIRA or Ivanti.

Responsibilities

:


Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.nPrioritise, diagnose, and resolve Incidents according to agreed procedures.nFulfil Service Requests following documented processes and procedures.nPerform security administration tasks, including providing access to IT resources.nComplete IT daily checks.nWrite and update technical and process documentation.nBuild new laptop and desktop workstations.nCarryout IT desktop computer deployments and moves.nManage the stock levels and of IT consumable items and order replacement items as required.nContribute to projects and changes as instructed by manager.nProviding other assistance as required by the IT Service Delivery Manager.

If you would like to apply for this IT Support Analyst Role, please send your latest CV via the advert or directly to

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