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ServiceNow Business Analyst

3 months ago

London, Greater London, United Kingdom Advania UK Full time

Job Title: ServiceNow Business Analyst
Employer: Advania UK
Location: London, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 23643_

Job Details:

ServiceNow Business Analyst

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

ServiceNow is our key operational platform, fundamental to the delivery of all of our Managed Services across the Group. Our platform has approximately 1000 fulfiller users supporting 40,000 Client end users through 15 Portals and is continually evolving through the adoption of increased ITSM and CSM (TPSM) functionality. Our busy and growing internal ServiceNow team work with both internal stakeholders and Clients and are central to the continuing success of our organisation.

Position Overview:

As a ServiceNow Business Analyst, you will play a critical role in optimising our use of the ServiceNow platform. Your primary responsibilities will revolve around ITSM and CSM processes. This senior role will work with the Product Owner, Scrum Master and Developers to ensure that the design and execution of ServiceNow configuration and development work is properly prioritised and delivered to timelines agreed with stakeholders.

Responsibilities:
In this role you can expect to be a a liaison between the business and the ServiceNow team. Some additional specific duties you will be involved with include:

  • Capturing business and user requirements (as stories)
  • Ensure requirements are understood, developed, tested, and delivered to specification
  • Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
  • Represent project stakeholders throughout planning, development, and release processes
  • Work with the ServiceNow team to develop release estimates
  • Support the testing process
  • Work with stakeholders to drive adoption
  • Work with the Product Owner team on the platform continual improvement plan, articulating technical challenges and opportunities
  • Work with the demand management team on surfacing new requirements, ideas and issues from users and stakeholders

Qualifications & Experience:

The right candidate for this role will have:

  • A strong background as a Business Analyst working with ServiceNow technology
  • Experience working in a cross-functional environment partnering with internal and external customers for requirements gathering, analysis and business process definition, documentation and driving business acceptance signoff

In order to have the technical capability for this role you will also need to have had some exposure to some ( not all) of the following certifications:

  • Fundamentals (ITSM and CSM)
  • Certified Implementation Specialist (ITSM and CSM)
  • ITIL v4 foundation certificate

Click here for the list of benefits.

This is a remote-first hybrid role. See here for details about our hybrid workstyle.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

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