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ServiceNow Business Analyst

1 month ago

London, Greater London, United Kingdom Linking Humans Full time
ServiceNow Business Analyst Opportunity

We are seeking a skilled ServiceNow Business Analyst to join our client's team in the UK. As a critical component of their technology strategy, the ServiceNow platform underpins their digital service offerings.

Main Responsibilities:
  • Collaborate with internal teams to identify and shape requirements, developing bespoke process solutions.
  • Evaluate business processes, create use cases, and document comprehensive functional specifications.
  • Participate in workshops to recommend the best solutions and provide insights on requirement adjustments.
  • Engage with stakeholders to secure agreement on solutions, maintaining strong, positive relationships.
  • Ensure meticulous documentation of requirements, design details, and project deliverables.
  • Design intuitive user interfaces with a focus on optimising the user experience.
  • Support testing activities and aid in end-user adoption through clear communication and training.
Requirements:
  • A Bachelor's or Master's degree in Computer Science or a related field.
  • At least 3 years of experience in business process analysis.
  • Demonstrated experience as a business process analyst.
  • Expertise in leading workshops, gathering user requirements, and obtaining stakeholder approval.
  • Strong capability in managing stakeholder expectations, ensuring compliance with standards and timelines.
  • Proficiency in ServiceNow, with experience in modules such as ITSM, ITOM, SPM, IRM, and others.
  • Preferably, possession of relevant ServiceNow certifications.
  • Experience working within Agile/SCRUM methodologies.
  • Fluency in English is essential.

Our client offers a competitive salary based on experience, along with a robust benefits package, including bonuses, a pension scheme, flexible working options, 32 days of annual leave, a travel allowance, and more.

You will be joining a company dedicated to investing in its employees, offering a supportive work environment. They also organise regular company events, volunteering opportunities, and other initiatives to engage their team.

If this role appeals to you, please submit your CV