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ServiceNow Business Analyst

1 month ago

London, Greater London, United Kingdom Pharaoh Capital Full time
Job Title:

ServiceNow Business Analyst

Job Summary:

We are seeking a skilled ServiceNow Business Analyst to join our remote team. The ideal candidate will have a strong background in analyzing business processes, gathering requirements, and working closely with technical teams to deliver ServiceNow solutions that meet business objectives.

Key Responsibilities:
  • Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with ServiceNow capabilities and best practices.
  • Conduct detailed process mapping and gap analysis to identify opportunities for automation and improvement using ServiceNow.
  • Work closely with ServiceNow architects and developers to design and validate solutions, ensuring they meet business needs and comply with technical standards.
  • Facilitate workshops and meetings with stakeholders, including end-users, IT teams, and business leaders, to ensure clear communication of requirements and project status.
  • Create clear and concise user stories, functional specifications, and other project documentation to guide development efforts.
  • Assist in the preparation and execution of test plans, UAT, and validation of ServiceNow solutions to ensure they meet the agreed requirements.
  • Support change management activities, including user training, communications, and transition planning to ensure smooth adoption of new ServiceNow features.
  • Work on data-related requirements, including data integration, migration, and reporting within the ServiceNow platform.
Requirements:
  • Proven experience as a Business Analyst with a strong focus on ServiceNow modules, including ITSM, ITOM, HRSD, or other relevant applications.
  • Demonstrated experience in requirement gathering, process analysis, and creating user stories in a ServiceNow environment.
  • Familiarity with ServiceNow's capabilities, integration points, and basic understanding of APIs and database functions.
  • Strong communication and interpersonal skills, with the ability to translate technical concepts into business language for stakeholders.
  • Analytical mindset with the ability to identify business challenges and propose effective solutions using ServiceNow.
  • Proficiency in documenting requirements, creating flowcharts, and maintaining project documentation using tools like JIRA, Confluence, or similar.
  • Experience working within Agile or Scrum environments, particularly as part of a ServiceNow project team.
  • Knowledge of ITIL processes and best practices related to IT service management and ServiceNow workflows.
  • Experience working in secure environments with a strong focus on data privacy and security compliance.
About Pharaoh Capital:

Pharaoh Capital is a dynamic company delivering high-impact ServiceNow solutions in a secure, remote setting. We offer flexible remote working arrangements with opportunities for career growth and skill development.

If you are a proactive ServiceNow Business Analyst with a passion for driving digital transformation through effective analysis and collaboration, we encourage you to apply.

Please submit your CV and a cover letter outlining your relevant experience and approach to business analysis in a ServiceNow context.