Escalation Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom Trip Group Full time

About Us

Title:
Escalation Specialist

Location:
Edinburgh

Key Roles and Responsibilities
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team?

  • Resolve escalated customer concerns and complaints by creating positive experiences;
  • Utilize strong communication skills to connect with customers, organization or authorities and negotiate when necessary;
  • Consistently followup with customers until their concerns are fully resolved;
  • Deep dive cases involving product or service defect and identify potential brand risk;
  • Whilst being onsite in Edinburgh and report directly to Executive & Escalation Manager in Shanghai, as a part of the global team;
  • Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.

Qualifications

  • Associate Degree or above;
  • Highly proficient in both verbal and written English;
  • Strong product knowledge, excellent communication and interpersonal problem resolution skills;
  • A sense of urgency and situational management with selfempowerment;
  • Able to work under tight deadlines and pressure, both independently and with others;
  • Previous experience in customer success/escalation role, OTA experience preferred;
  • Able to work during weekends and public holidays.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits:

  • Gym membership
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • Edinburgh, EH3 9QA: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer Success / Escalation: 1 year (required)

Work Location:
One location

  • Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Financial Crime Escalation Specialist,Chase UKAre you passionate about self-development and learning new skills? Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Do you have a passion for Financial Crime?As a Financial Crime Escalation Specialist in our Financial Crime team, you will be responsible for the timely...

  • Specialist IT

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Wood Mackenzie Full time

    Wood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors. Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research and advice that makes a difference to our customers. Today we have over 2,000 customers ranging from...

  • Specialist IT

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Wood Mackenzie Full time

    Company DescriptionWood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors.Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research and advice that makes a difference to our customers. Today we have over 2,000...


  • Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    A Private Banking Client Service Specialist (CSS) is the primary contact for all service related needs of a Private Banking client. A CSS works with bankers, investors, various product specialists, mid-office and operations teams to deliver a seamless and integrated experience to our clients across all Private Banking productsEach CSS is regionally aligned...


  • Edinburgh, Edinburgh, United Kingdom Alexander Mann Solutions (Contingent) Full time

    On behalf of Tesco Bank, AMS are now looking for a Security Assurance Specialist . The role is flexible on location but will require some presence in the Glasgow/Edinburgh offices when required. The contract currently has approvals to run up to October of this year. Tesco Bank prides itself on their range of simple and convenient retail banking and...


  • Edinburgh, Edinburgh, United Kingdom Scottish Government Full time

    Overview:Do you have excellent attention to detail? We have an exciting A4 Recoveries Specialist Officer opportunities within our Recoveries Team.SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around...


  • Edinburgh, Edinburgh, United Kingdom The Bank of New York Mellon Corporation Full time

    _Bring your ideas. Make history. _BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...


  • Edinburgh, Edinburgh, United Kingdom CALERO Full time

    JOB SUMMARYCalero MDSL, the leading technology expense management solution for complex enterprises, is looking for an Invoice Specialist. Reporting to the Service Operations Manager, you will be responsible for obtaining, chasing, and loading invoices across multiple platforms and clients. This role is an integral, customer facing, collaborative, results...


  • Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    KYC Quality Control Analyst, Financial Crime, Chase UKAre you passionate about self-development and learning new skills? Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Do you have a passion for Financial Crime?As a KYC Quality Control Analyst in our Financial Crime team with Chase, you will be responsible for...


  • Edinburgh, Edinburgh, United Kingdom HSBC Full time

    Job descriptionSome careers offer brighter prospects than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global Liquidity...


  • Edinburgh, Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    We are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you.Job Summary:Each Client Service Specialist (CSS) is regionally aligned to bankers...

  • Contract Specialist

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Moody's Full time

    Manage the end-to-end contract process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract strategy, drafting, and execution processes. Participate in regular pipeline review sessions with sales team to advise on optimal commercial approach, set expectations, and...


  • Edinburgh, Edinburgh, United Kingdom Stryker Full time

    Product Support Specialist - Manual & RoboticEast ScotlandPosition Summary:To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.The Product Support Specialist – Manual & Robotic provides clinical product support to end...

  • Contract Specialist

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Moody's Full time

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.The Role / Responsibilities:- and results-oriented.Key Responsibilities: Manage the endtoend contract process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract...


  • Edinburgh, Edinburgh, United Kingdom LSEG (London Stock Exchange Group) Full time

    Position Title:WM/Refinitiv Customer Service and Support SpecialistBusiness Unit:WM/Refinitiv FX Benchmark services have been operating since 1994. This role sits within Refinitiv Product, Investment & Advisory division, specifically working in the WM/Refinitiv Benchmark team in Edinburgh.Product or Service:The WM/Refinitiv business provides a benchmark rate...

  • Project Manager

    1 week ago


    Edinburgh, Edinburgh, United Kingdom Otis College of Art and Design Full time

    Date Posted: Country: United Kingdom Location: Otis Edinburgh, Stuart House, Eskmills, Station Road, Musselburgh, Edinburgh, EH21 7PB, UK. Project Manager Covering Scotland Salary + Benefits Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team....


  • Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

    Contract type: Full time (35 hours per week)Open-ended (permanent)We have an exciting opportunity and are looking for an experienced, passionate wellbeing professional to join our award-winning Residence Life team.The opportunity:To provide wellbeing advice and support to students living in University accommodation including partaking in an on-call, out of...


  • Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

    Contract type: Full time (35 hours per week)Open-ended (permanent)We have an exciting opportunity and are looking for an experienced, passionate wellbeing professional to join our award-winning Residence Life team.The opportunity:To provide wellbeing advice and support to students living in University accommodation including partaking in an on-call, out of...


  • Edinburgh, Edinburgh, United Kingdom State Street Full time

    Who we are looking for:A new and exciting opportunity has arisen to join a dedicated team servicing a key strategic customer. As a member of the Corporate Actions function based in Edinburgh the role involves the delivery of custody, middle office and fund accounting services in line with the established service level agreements.Why this role is important to...


  • Edinburgh, Edinburgh, United Kingdom eFinancialCareers Full time

    Who we are looking for:A new and exciting opportunity has arisen to join a dedicated team servicing a key strategic customer. As a member of the Corporate Actions function based in Edinburgh the role involves the delivery of custody, middle office and fund accounting services inline with the established service level agreements.Why this role is important to...