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Pathology Support Worker

4 months ago

Brighton, Brighton and Hove, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

We are looking for a self-motivated individual who is both flexible and versatile in their approach to work and join our excellent and friendly Pathology Reception team.

You must be able to work well under pressure and in challenging conditions.

You will be a strong team player with good interpersonal skills and will possess a positive attitude and be constructive toward change.


The post involves the reception of people and Pathology samples, sample sorting and handling, data entry and communication of Pathology reports.

All post holders are expected to be able to have a good telephone manner and customer skills, excellent communication skills, clear and legible handwriting, be able to perform data entry consistently and have a good understanding of medical terminology and biomedical investigation.

Post Holders will fully participate in the extended weekday, weekend and bank holiday rotas.

Please note:
this is a predominantly administrative position, not scientific.

This is a full-time vacancy - shifts to be agreed - between the hours of 08:00 and 19:00 pm. After completion of training the opportunity to work weekends will be offered.

You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS.

Skills required:

Clear speaking voice
Provide a high quality, responsive and efficient reception service
Excellent telephone manner with sound communication skills
Methodical and organised with the ability to prioritise workload
Demonstrate accuracy and attention to detail
Team Player

The Trust asks all staff to attend an induction programme.
Training will be undertaken locally.


At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.

Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a
buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.

This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.


As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop.

We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Main

Responsibilities:

Scientific & analytical


To receive, sort and process a substantial quantity of clinical samples, identifying and resolving problems such as leaking samples, labelling errors, missing information etc.

To perform substantial amounts of accurate data input on computers for prolonged periods of time of patient information and investigations requested by hospital clinical staff and GPs

To maintain attention to accuracy at all times during data input and labelling of samples.

Follows standard operating procedures (SOP) at all times

Understands analytical work that is going to be undertaken

Diagnostic & interpretive

Understands the urgency of requests; prioritising work according to SOPs.

Judges whether samples are suitable for testing and takes appropriate action.

Ensures system for phoning results is adhered to.


To answer calls on the Pathology enquiry line on a rota basis, giving results, information and advice within their competency.

To take significant numbers of requests for supplementary tests, find the appropriate sample and order the test(s), contacting the requestor about any issues this may cause

Supervisory & management

Undertakes training as appraisee and participates in annual and six monthly review

May participate in overtime arrangements when assessed as competent to do so.

Books leave in accordance with departmental policy

Reports personal absence to senior member of staff, according to trust policy.

Is aware of and understands trust policies for grievance, discipline and capability

Communication & liaison

Maintains awareness of changes and developments in the section and other departments within Pathology.


To act as the first point of contact for all of pathology, dealing with a wide range of enquiries maintaining confidentiality.

This includes communication with outside sources with information of a sensitive nature either in person or over the telephone. To in