Administrator
6 days ago
Job summary
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.
Who we're looking for
Administrator
The post holder will work within a small team responsible for providing a comprehensive and professional administrative service to the department.Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - (
Main duties of the job
Communicating daily with patients, relatives, nurses, consultants and anaesthetists.
Regular telephone communication with other clinical and administrative departments.
Preparation of clinics including typing and printing information required.
Completing outcomes following patients attendance to the department.
About us
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job descriptionJob responsibilities
Job Purpose
The purpose of the job is to provide a comprehensive and professional administrative and clerical service to the Pre-operative Assessment Unit, working as part of the Pre-operative Assessment administration team.
Duties and Responsibilities
Communicating daily with patients, their relatives and representatives, the Pre-op nursing team, consultant anaesthetists, theatres, orthopaedic surgeons and specialist registrars, other members of the MDT, the inpatient booking office, wards, secretaries, GPs, medical records departments and secretaries in other Trusts.
Regular telephone communication with patients regarding pre-operative assessment appointments and admission dates. Discussing current health situations in relation to thesedates. Rebooking appointments where appropriate and informing the Inpatient Booking team.
To accurately inform the inpatient booking team of outcome of pre-operative assessment clinics using Bluespier Reminder system, ensuring they are informed of any relevant additionalinformation which is pertinent to the patients admission. All outcomes should be actioned within 24 hours in line with trust SOP and protocols.
To record attendance of patients attending Pre-op clinic and accurately record outcomes of clinics on PAS within one working day of clinic being held.
Under the supervision of administration team leader, obtain confidential and often sensitive medical records and information from external sources. This information is needed to confirm patients fitness for surgery and is often required at short notice. This process involves working to strict deadlines in order that patients operations are not cancelled.- To ensure that the above information is reviewed by a Consultant Anaesthetist in a timely manner and that the information is stored appropriately ready for the patients admission.
To accurately type clinic list and print labels for the next days Pre-op clinic.
To support the administration team leader in ensuring Pre-operative Assessment clinic slots are fully utilised. To communicate regularly with the Inpatient Booking Office to accommodate any additional slots they need to fill theatre lists.
To support the administration team leader in monitoring clinic capacity, closing clinics when capacity has been achieved.
To re-book patients whose assessments need to be changed following notification of leave by Consultant, Registrar or Specialist Nurse.
Work flexibly across the team, covering the work of colleagues during peak periods or absence/annual leave.
The post holder will be required to deal with unpredictable interruptions requiring continual reassessment of current workload.
The post holder is required to work under pressure and to tight deadlines. The need for speed and accuracy is essential.
The post holder is responsible for the safe and efficient use of office equipment and will complete general clerical duties including photocopying, faxing, filing etc.
The post holder is required to lift loads, , printed material deliveries, stationery etc.
This is not an exhaustive list of duties and other tasks may be added as the service develops.
Person SpecificationQualifications/Training
Essential
A good standard of education GSCE English and Maths or equivalent. Excellent command of English both written and verbal.Desirable
Experience of dealing with a front-line reception area in a healthcare settingKnowledge & Experience
Essential
Dealing with the public / customer service experience Familiarity of a health service environment Awareness of patient confidentiality and Data Protection Act Proven knowledge and application of IT processes and systems, , Word, Excel, Outlook /Skills and Competencies
Essential
Accurate data entry Able to investigate and solve minor problems and complaints Ability to multitask and meet deadlines Able to prioritise own work with minimal supervision Good communicator, written and verbal Able to work as part of a team. Willingness to learn new skillsDesirable
Previous working with IT Systems.-
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