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Retail Sales Administrator

3 months ago

Castleford, Wakefield, United Kingdom Dalziel ltd Full time

We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at the Glasshoughton site.

Reporting into the Retail sales manager you will need to be hardworking and motivated with the ability to build a rapport with both internal and external customers.

There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

Hours of Work will be approximately 30 hours per week.

Main Responsibilities

  • To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude.
  • Take regular orders and communicate with customers in relation to any delays and shortages
  • Build a good rapport with site sales team.
  • Fulfil Customer requirements.
  • Upsell products, promotions and take regular orders.
  • Process delivery paperwork.
  • Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
  • To integrate, support and participate in the Food Safety Culture
  • To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
  • High levels of attention to detail and the ability to work in a fastpaced environment whilst prioritising multiple tasks at once

Job Type:
Permanent

Salary:
£12.51 per hour

Benefits:

  • Onsite parking

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday
  • No weekends
  • Overtime

Ability to commute/relocate:

  • CASTLEFORD: reliably commute or plan to relocate before starting work (required)

Experience:

  • Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location:
In person