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Retail Sales Associate

2 months ago

Castleford, Wakefield, United Kingdom TEMPUR UK Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a Brand Ambassador, you will be responsible for delivering exceptional customer service and helping to achieve store sales and conversion targets.

Key Responsibilities
  • Be a brand ambassador and help achieve store sales and conversion targets
  • Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
  • Offer exceptional 1-2-1 customer service and ensure the customer comes first
  • Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
  • Support Store Management team in achieving individual and store sales targets
  • Execute the daily operational goals and priorities assigned by store management
  • Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
  • Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
  • Assist and process deliveries and organization of stock room, ensuring team work
  • Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
  • Maintain a clean and orderly environment in the store and back office/kitchen areas
  • Being responsive and communicate of all Health & Safety issues
  • Participating in team meetings by bringing fresh ideas, that are realistic and achievable
Requirements
  • We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
  • Proven experience in delivering exceptional customer service
  • Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
  • Operate with honesty and integrity
  • Be a clear communicator with a good command of English, both spoken and written
  • Be able to be professional at all times, but with an outgoing, friendly and engaging personality
  • A team player, who is able to maintain positive relationships with their co-workers
  • Adhere to company's policies and procedures
  • Maintain a smart and presentable appearance at all times
  • Must be able to work and willingness to work flexible hours to meet the needs of the business
What We Offer
  • Competitive salary
  • 25 days holiday
  • Life Insurance
  • Pension contributions
  • Private medical insurance
  • Team initiatives
  • Training & Development
  • Overtime Opportunities