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Customer Assurance Assistant

3 months ago

Plymouth, Plymouth, United Kingdom Plymouth Community Homes Full time

Care Respect
Listen Do the right thing**
About the role


We are looking to recruit someone who can work within the Customer Experience team as part of the Quality Assurance function to support the delivery of the Quality & Environmental Management Systems.

This includes the internal QA audit schedule, reviewing and capturing operational procedures as required across the business, whilst supporting the retention of existing organisational accreditations and progressing the delivery of new ones.

You will be required to follow up on audit actions and recommendations in the interest of supporting continuous improvement across PCH.


  • Carry out a range of administrative tasks to support the day to day functionality of the wider Customer Experience team, including the maintenance and security of information, you will provide accurate statistical information for inclusion in management and committee reporting, whilst carrying out any other duties consistent with the level and responsibilities of the post
  • Ability to develop and maintain good relationships with external organisations, colleagues, and internal staff
  • Uses their own initiative and the ability to work as part of a team
  • Be required to follow up on audit actions and recommendations in the interest of supporting continuous improvement across PCH
  • May already be an established certified auditor with an understanding of the ISO 9001 standard for Quality Management and/or ISO 14001 in Environmental Management and looking for a new challenge,
    or are looking for a change and are prepared to work towards a qualification in this field to support your professional development

About Plymouth Community Homes


We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

  • Flexible working opportunities including flexitime and hybrid working
  • Excellent pension scheme with a high level of employer contributions
  • Free, fully equipped onsite gym and changing facilities.
  • The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
  • Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
  • Free Employee Assistance programme, including free counselling
  • Free annual flu vaccination
  • Cycle to Work scheme
  • The opportunity to work in a beautiful and vibrant part of the Southwest

To Apply:

For an informal discussion about this role, please contact Natasha Kirkham, Quality Assurance Manager on

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Shortlisting Date: 3rd January 2023

Interview Date: 11th January 2023

  • Living and Working in Plymouth_