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Band 5 Team Leader Admissions
3 months ago
This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Detailed job description and main responsibilities:
- Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification:
Skills and Knowledge:
Essential criteria:
- Indepth understanding of national NHS policy and targets including thorough knowledge of the 18 week and cancer pathway targets.
- Good interpersonal and communication skills, both oral and written.
- Indepth knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
- Understanding of the requirements regarding patient confidentiality
Desirable criteria:
- Coaching skills
- Change management skills and ability to implement change
Qualification:
Essential criteria:
- Educated to A level standard (or equivalent) English and Maths at GCSE level (or equivalent)
- Evidence of continuing personal development
- English and Maths at GCSE level (or equivalent)
Desirable criteria:
- Customer Services passport (or equivalent)
- Leadership qualification
Experience:
Essential criteria:
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of waiting list management and surgical theatre booking
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with nonroutine and complex problems
Desirable criteria:
- Experience of leading a team in customer service environment
- Experience of working with senior clinicians and managers
- Experience of drawing up staff rosters
- Experience of working within an allocated budget
Aptitudes & personal character:
Essential criteria:
- Positive and motivated
- Proactive with a logical, analytical approach to work and meticulous attention to detail.
- Ability to work under pressure and use own initiative to prioritise tasks to maintain service levels within available resources
- Flexible and adaptable
- Ability to work on own in pursuit of team objectives
- Ability to negotiate with and influence staff at all levels and manage conflict
- Excellent customer care manner; polite, sympathetic, patient and diplomatic
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to learn and assimilate information quickly
- Ability to maintain a high level of professionalism in all circumstances
Royal Free World Class Values:
Essential criteria:
- Demonstrable ability to meet the Trust Values
Covid-19 Vaccination
- Getting vaccinated, and getting a booster, remains the best defence against COVID1
- We encourage and support staff to get COVID19 vaccine and a booster dose as and when they are eligible.
AT - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an
EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. - The Trust uses
electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your
