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Digital Change Manager
3 months ago
Job summary
A superb opportunity has arisen for an experienced Digital Change Manager to work in a busy IM&T department of Kingston Hospital NHS Foundation Trust.
The Digital Change Management team provides support for a large range of IT projects from a busy programme of work.
The post holder will need to be highly experienced, enthusiastic, team-focused and highly motivated to provide excellent change management activities for our main Electronic Patient Record supplier ORACLE Health (Cerner Millennium), plus other IT applications.
Main duties of the job
The successful post applicant must have the following skills/expertise:
A good understanding of change management methodology and experience of implementing clinical change management projects Minimum of five years middle/senior NHS management background with recent experience of implementing change programmes within a large and diverse environment. Knowledge of benefits management methodology and experience of carrying our benefits realisation for clinical systems implementation. Experience of process mapping, analysis and improvement. Experience of working with and facilitating multi-disciplinary groups will be essential as will the ability to communicate and manage the impacts of large-scale IT implementation. Good Knowledge of the ORACLE Health /Cerner Millennium Solution.About us
Kingston Hospital NHS Foundation Trust (KHFT) cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. The trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Trust ValuesKingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring - Design and deliver care around each individual patient's needs and wants.- Safe - Make the safety of patients and staff our prime concern as safety comes first- Responsible - All staff take responsibility for the hospital, its services and reputation- Value Each Other - Value each other's contribution- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job descriptionJob responsibilities
Stakeholder Relationship Management
1) Develops and manages one or more defined communication channels ( Intranet, newsletters, team briefings) and/or stakeholder groups ( Surgery / Cluster Division.
2) Initiating communication between stakeholders and acting as a primary point of contact for a defined group, or groups.
3) Seeks out and tackles issues that will prevent the delivery of business benefits, facilitating open communication and discussion between stakeholders. Assess current change overload and resistance to change, identifying areas of resistance. Understanding where change load is already high within the Trust and identifying where stakeholder groups are resistant or concerned about the changes and tackling resistance to build commitment.
4) Captures and disseminates technical and business information.
5) Facilitates the Trusts change decision-making processes, and the planning and implementation of change. Plans, arranges and facilitates meetings, workshops and relations with user staff during system investigations and throughout subsequent development work. Takes responsibility at a high level for the proper conduct of such relations.
Business Analysis6) Takes responsibility for investigative work to determine opportunities through IT, proactively seeking to identify potential benefits, and assisting in the creation of the business case.
7) Helps specify new business processes and their implementation through improvements in information systems, data management, practices, organisation and equipment. Applies and monitors the use of required modelling and analysis tools, methods and standards in an intelligent and effective way.
8) Co-operates with senior clinicians, managers and IT staff as required, conducting investigations at a high level, requirements specifications and feasibility or scoping studies. Maintains technical awareness at a level where alternatives can be analysed, modelled and classified according to technical feasibility and non-functional characteristics. Ensures that views of all parties are considered, verified and validated within the stakeholder community. Applies appropriate prioritisation to meet Trust objectives.
9) Utilises NHS and Acute provider experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
10) Takes responsibility as needed for the detailed specification and modelling of recommended solutions using resources, standards, methods and tools as required. Maintains links with appropriate counterparts within both software engineering and service delivery functions and plays a full part in bringing systems to implementation.
11) Applies available standards, methods and tools in an intelligent and effective way, and produces a consistently high standard of documentation of both a technical and a descriptive nature.
12) Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
Change Implementation and Management13) Contributes to evaluating the factors which must be addressed in change programmes, including cultural, organisational, and service constraints affecting options for change.
14) Carries out impact assessment, to determine how changes from the current to the future processes and structures will affect Trust units and roles.
15) Creates readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any operational activities required to integrate new processes or jobs into the "business as usual" environment.
16) Determines the readiness levels of users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live.
17) Assists the user community in provision of transition support and change planning and liaises with the project team.
18) Reports progress on readiness targets, engagement activity, training design and deployment activities, key operational metrics and return to productivity measures.
19) Defines the series and sequence of activities to bring stakeholders to the required level of commitment, prior to go-live.
20) Assesses risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.
21) Works with Digital Training Team to determine training requirements and in the design and implementation of end user training, ensuring that key operational processes are incorporated with functional training.
Business Process Improvement22) Establishes an understanding of business aims and facilitates development of alternative processes to achieve them.
23) Investigates, documents and analyses current Trust processes; identifies the organisational units which undertake and support the processes. Identifies alternatives, assesses feasibility, and recommends new approaches. Advise on, promote and encourage the use of Best Practice processes.
24) Assesses the risks, costs and potential benefits of alternative business process designs.
25) Helps establish requirements for the implementation of changes in business processes.
Benefits Management26) Identifies specific measures and mechanisms by which benefits can be delivered and monitored and plans to activate these mechanisms at the required time. Recognises issues that may help or hinder the change and works with others to tackle them. Actively pursues and tests the assumptions underlying delivery benefits and highlights any issues.
27) Monitors outcomes against what was predicted in the business case and ensures that all participants are informed and involved throughout the change and fully prepared to exploit the new operational service once it is in place.
28) Leads activities required in the realisation of the benefits, coordinating personnel from different disciplines and with different viewpoints.
29) Works closely with operational managers to ensure that the system / service design will provide operational cost-effectiveness, as well as the performance / service levels to allow the Trust to make most productive use of it.
30) Ensures that all activities are focused on the strategic outcomes, ensuring tasks are specifically linked to the measurable benefits.
Training31) Contribute to Training programme development to help ensure that staff adopt new ways of working.
General32) Build and maintain working relationships with NHS Digital/England/ ICB, Best Practice Groups, Change Groups and other Trust Process Re-design Leads, and User Groups.
Managing people33) Manage the day to day workload of contracted Change Management personnel, including signing off timesheets.
34) Participate in recruitment and selection.
Education and Training/Self-Development
1) Identify own training and development needs and undertake appropriate training/education as required, supported by regular PDR.
2) Develop agreed areas of technical expertise commensurate with the delivery of the job and keep abreast of new technologies.
3) Be familiar and comply with all applicable Trust Policies and Procedures, including those associated with Health & Safety.
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Person SpecificationExperience
Essential
Able to demonstrate application of structured project management methods Able to demonstrate NHS knowledge/experience Able to demonstrate hospital/clinical systems knowledge/experience Able to demonstrate project planning and control skills/experience Able to demonstrate stakeholder management skills/experience Able to demonstrate supplier management skills/experience Able to demonstrate risk management skills/experience Able to demonstrate good communication skills Able to demonstrate good team working skills Able to demonstrate good problem solving skills Able to capture and articulate user requirementsDesirable
Good understanding of IT systems Able to demonstrate resilience Able to demonstrate customer-focused approach to workQualifications
Essential
Project Management qualification to PRINCE2 Foundation level or equivalent experience.