Patient Transport Controller

2 weeks ago


Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time
Plan and organise patient journeys for the PTS and Volunteer Hospital Car Service (HCS) drivers.


The post holder has no direct budgetary responsibility, but their day-to-day work has a direct influence on the PTS budget of in excess of £1,200.00.


The controller will receive and administer around 500,000 enquiries and bookings per annum which will be dealt with courteously and to very exacting standards of accuracy.

Consequences of error can be serious and far-reaching.


Participate in a rota system covering any 7.5 hour shift required by the Management between 0730 and 2200 seven days a week.

Health Careers |

Plan patient/vehicle journeys both in advance and in response to third party sudden involvement.

Give verbal directions to PTS staff and HCS drivers, either in person, by telephone or satellite navigation link.

Ability to plan manually, or by computer, in excess of 300 patient journeys per shift.

Continually re-arranging and adapting PTS and HCS schedules due to sudden and unexpected third-party involvement, e.g. patient appointment cancellations, ward discharges/transfers because of bed crises etc.


Have a sound knowledge of the local topography and surrounding area, as well as a good knowledge of the national road infrastructure.

Adapt to the changing needs of the service.


Always adhere to PTS Standard Operating Procedures and other relevant Policies and Procedures as issued by the Trust and department.


To assist in achieving an efficient and effective Patient Transport Service in order to meet the contractual requirements, Policies and Procedures of TSDFT.


Working with colleagues in a friendly and supportive team where everyone has the opportunity to be the best they can be ensures that our diverse experiences are valued and respected.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

It is imperative that communication is maintained with Control so they know the crew and vehicle are present and ready for duty and changes to shift patterns can be made

  • Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values
  • Be accountable for your actions and learn from mistakes. Be honest and share experience, encouraging learning in others
  • All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner
  • Encourage and welcome feedback to ensure that we as individuals, and as a collective team, learn and continually improve
  • Everyone has a responsibility to ensure effective and conservative use of resources.
  • To ensure all equipment is correctly used as per mandatory equipment training
  • There is no direct supervision responsibility within this role, however, you may be asked to support other members of the team, acting as a role model at all times
  • Work flexibly to ensure the department collectively achieves its goals. Work with colleagues, seeking or offering support as required
  • Use of specialist planning and control systems


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