Head of IT Operations

2 weeks ago

London, Greater London, United Kingdom Exalto Consulting Full time
  • "Hands on" and Technical
  • Service Desk/Support Desk
  • Infrastructure, Software & Hardware administration & maintenance
We re currently recruiting for a Head of IT Operations to be based in Surrey.

The Head of IT Operations will be responsible for administering and maintaining all the infrastructure, software and hardware systems for the global IT estate of the group as well as managing the IT suppliers and Service Desk.

It is expected that the person in this role will be highly experienced and up to date technically, and provide technical oversight and mentoring to the technical team as well as driving the department forward on technical innovation and new initiatives. Whilst this is primarily a leadership role, some "hands-on" work and capability is expected. This role would not suit and is not appropriate for a purely hands-off manager.

Currently, the IT department provides 9-5 support, however it is very likely that this will move to global 24x7 in the medium term. This role would play a key part in that change.

In the Head of IT Operations role, it is essential that you have the following experience;
  • Working in a similar role of global infrastructure, supplier and IT operations management.
  • Identifying new strategies and building formal business cases to support them.
  • Wide DR knowledge including multiple platforms.
  • Creating and running a robust CAB process.
  • Enterprise level Infrastructure design.
  • Formal project management experience (eg PRINCE2).
  • Expert technical knowledge of TCP/IP.
  • Detailed knowledge of cloud systems and their components (AWS/Azure).
  • High degree of expertise in Linux in an Enterprise environment.
  • Windows Server domain and Active Directory administration.
  • Network monitoring.
  • Commercial backup systems.
  • Experience creating and running an enterprise level, 24x7 global multi-site IT Service Desk.
The Head of IT Operations role will involve regular communication with staff members in the business, senior stakeholders, the Group CTO, local and remote IT staff, local and remote developers, suppliers and IT departments of third-party companies. You will work very closely with the Group CTO and be the first point of contact for all infrastructure matters.

You will be required to be on-site 3 days a week in Surrey, with occasional travel to other offices across the UK.

Please apply immediately to be considered.

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