Night Porter

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Virgin Hotels Full time

Job Ref:
VIR1062

Branch:
Virgin Hotels Edinburgh

Location:
Virgin Hotels Edinburgh

Salary/Benefits:
£11.00 per hour + Overtime Pay + Virgin perks

Contract type:
Permanent

Hours:
Part Time

Shift pattern:2 OR 3 X 8H SHIFTS PER WEEK

Hours per week:1- 24H

Posted date:10/04/2023

Closing date:24/05/2023

Who we are:


We love what we do and what we do is important We believe that everyone should leave feeling better - this means not just our guests and owners, but also our teammates.

Everyone should go home feeling better because they learned something new or had fun working that day.

Why work with Virgin Hotels:

Because it is fun, of course But we appreciate that fun isn't always enough - what else is in it for you?

  • A day off for your birthday
  • Generous family friendly policies and allowances
  • Teammate discount at Virgin Hotels and 20 other Virgin brands
  • Training and development including apprenticeships
  • Teammate meals provided
  • 4 x your salary life assurance policy
  • Employee Assistance Program and Company sick pay

Your mission:

_ Should you choose to accept it _


This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then Front Desk Agent just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests.

All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.


The Nitty-Gritty:

  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Maintain the Virgin "Tone of Voice," culture level of standards set forth by the management team.
  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Assist and process checkin checkouts for our guests in accordance with their preference (traditional, kiosk, iPad).
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges settling accounts by following accounting procedures.
  • Complete night audit and relevant cash and credit card reconciliation tasks
  • Prepare reports for finance and hotel operations teams
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • When needed support Atmosphere and FB departments during night operations
  • Assist with guest housekeeping requests and light cleaning tasks during the night operations
  • Assist with Events space set up during the night operations
  • Ensure all guest questions requests are completed followed up on while executing fabulous guest service.

Background must-have:

  • Current right to work in the UK
  • Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer._

REDEFINING LUXURY HOTELS IN EDINBURGH

DISCOVER YOUR PLACE IN THE CITY
Think you know what Scottish luxury looks like? Think again.

Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design.

Inside the hotel, you'll experience a world that revolves around you - from our signature chamber design to numerous drinking, dining and entertainment options that you'll never want to leave.

When you do venture out, you'll find Edinburgh's top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy - it's only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it's on your doorstep. Buckle up, we put you so close to history it's basically time travel.

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