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Income Manager
4 months ago
An exciting opportunity has arisen to join our clients Income Team
As an Income Manager you would provide an effective income recovery service by maximising revenue through prompt and consistent arrears management and debt recovery with a high regard to Customer Care.
You will also establish, develop and maintain good workingrelationships with internal and external bodies to facilitate the provision of a quality service by the team and represent the organisation as required.
Benefits:
Contributory pension scheme with death in service of 4x annual salary / 6 weeks annual leave in addition to bank holidays / learning and development opportunities / employee assistance programme (including 24/7 telephone advice / information portal and counselling)/ corporate eyecare scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses / discounted medical cashback scheme / access to an extensive range of corporate discounts on shopping, travel & days out, regular staff social events/ full staff wellbeing programme/ season ticket / travel loan
Overview
They are an award-winning provider of affordable housing. They are a regional subsidiary of Peabody Group.
This is a fantastic opportunity to become involved in the exciting development, which brings together two strong organisations to deliver more much-neededhomes in the South East.
PURPOSE:
To establish, develop and maintain good working relationships with internal and external bodies to facilitate the provision of a quality service by the team and represent the organisation as required.
KEY OBJECTIVES:
- Managing a portfolio of debt recovery cases as agreed with the Income Services Manager. The range of debts may include (but is not limited to): former Tenant rent arrears; Recharges; Court costs; Current rent arrears.
- Maintaining the housing management computer system, ensuring that all arrears actions are recorded accurately and appropriately.
- Providing advice and information to tenants/customers by telephone, letter or in person and carry out interviews with tenants/customers, establishing and monitoring repayment agreements.
- Liaising and meeting, as necessary, with internal teams and external bodies such as local authority housing benefit departments and the DWP (including Verification of rent and service charges) to resolve payment queries, to maximise income and minimiseassessment delays.
- Providing and maintaining comprehensive welfare benefits advice to tenants/residents.
- Administering housing benefit and UCHE overpayments by ensuring validity of demands, maintaining accurate correspondence records, entering appeals on behalf of the company, liaising with tenants.
- Responding to queries and arranging appropriate repayment methods.
- Taking appropriate legal action in accordance with policy and procedures including requesting and presenting at court hearings where appropriate.
- Identifying potential blockages to delivering an excellent standard of service and making or recommending changes to remove any problems.
- Producing accurate, well presented documents/reports with recommendations as required.
- Maintain a good understanding of relevant legislation and Government policies, regulations and procedures.
- Share information with colleagues and other departments to ensure continuity of service.
- To understand and appreciate the wider context for the work of the department/team and liaise with other departments/teams to ensure that the Group's objectives are optimised.
