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Learning and Development Systems Administrator
4 months ago
Job summary
The HR systems Team is responsible for the management of all Trust systems.
This role has a focus on the Learning and Development system in particular.
The Learning and Development system is accessed by all staff working in the organisation.
The system allows staff to complete their essential and statutory and mandatory training as well as record supervision and Personal Development Reviews.
The post holder will provide support for the Trust's Learning and Development System and act as an in-house service desk, resolving user queries and escalating issues internally and to the software supplier as required. In addition to this, the individual will be required to support the development of the system and its use making recommendations for systems improvements, and recommending solutions to ensure the optimal use of the Learning and Development system across the Trust. The post holder will be responsible for ensuring the accuracy of centrally held data in the system
This role is a hybrid role with the majority of time being based from home.
Main duties of the job
We are looking for a highly organised and motivated individual to act as the first point of contact for staff requiring guidance and support with accessing or navigating the Trusts Learning and Development system via phone or via message
The post holder should have good customer service skills and be able to remain calm and professional when dealing with sometimes difficult and complex queries.
The Help desk sees a large volume of calls coming in each day so it is important that the post holder is able to successfully manage the flow of calls, priorisiting the most urgent tasks and escalating others as required, whilst ensuring calls are responded to in a timely manner
The post holder will need to use their analytical and problem solving skills to understand a range of complex issues and to come to a decision around a suitable resolution
There will be ongoing updates and system reconfiguration work to be carried out, some at short notice. Therefore the suitable candidate will need to have a positive and flexible approach and be able to manage an environment with frequent changes in priorities.
This role will require a high level of concentration in an environment with frequent interruptions
Due to the nature of this role some systems knowledge or experience would be preferable, however full training will be provided.
About us
Oxford Health NHS Foundation Trust (OHFT) provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and in people's homes. We focus on delivering care as close to home as possible.
In everything we do, we strive to be caring, safe and excellent. We expect our staff to share and demonstrate these values as we work to constantly improve the quality of care we provide. This ensures that we have the right workforce to deliver effective team-working and excellent patient care and experience
Benefits of working for Oxford Health NHS Foundation Trust include:
Excellent opportunities for career progression 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Staff accommodation Competitive pension scheme Lease car scheme Cycle to work scheme Job descriptionJob responsibilities
With great communication and organisation skills, and a flexible can-do approach, you will work as an integral member of the Learning and Development Systems Team.
Please see attached JD/PS for full duties.
Person SpecificationKnowledge
Essential
Intermediate experience of microsoft office within a work environment Intermediate Excel skillsQualifications
Essential
NVQ 4 level or equivalent experience demonstrating theoretical and practical use of databases, spreadsheets and Microsoft toolsExperience
Essential
Experience of supporting IT systemsDesirable
Experience of working on an IT helpdeskPersonal Qualities
Essential
Ability to work well under pressure to tight deadlines. Ability to listen and empathise, providing support and solutions. Ability to concentrate for long periods on detailed information.