Group Risk and Healthcare Client Support Specialist

1 week ago

Epsom, Surrey, United Kingdom Aon Full time

Job Description:

Group Risk and Healthcare Client Support Specialist
Do you want to be part of a collaborative team?

Are you looking to make an impact and help us deliver outstanding service to our clients?\


This is a hybrid role which will incorporate a mix of office and home working, the team work from Farnborough, Epsom, Birmingham, Leeds or London.


Aon Is In The Business Of Better Decisions:

  • At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like:

  • The Client Support Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day-to-day management of clients Group Risk and Healthcare polices, including involvement with policy renewals and new business wins.

Some Of Your Key Responsibilities Will Involve:

  • Ensure the smooth running of assigned portfolio of clients on a day to day basis
  • Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
  • Act as the first point of contact for daytoday enquiries from clients, providers and other sources
  • Independently respond to queries from both clients and insurers in a proactive manner, whilst keeping Consultants informed
  • Coordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
  • Prepare template client reports as requested by Sales Consultants
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
  • Manage the gathering of accurate data for each client's scheme renewal
  • Maintain updated and accurate client records and ensure data in line with Aon systems and protocols
  • Understand and comply with the financial & industry regulations and legislations
  • Build good working relationships with Aon colleagues from all parts of the business
  • Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues

How This Opportunity Is Different:

  • This role provides you with the opportunity to collaborate with various teams including, our broking teams, suppliers, consultants, and clients. You will be supported, not only with daytoday management, but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills And Experience That Will Lead To Success:

  • Relevance experience within the insurance industry preferred
  • In depth Knowledge of the Group Risk and Healthcare industry
  • High level of accuracy and attention to detail
  • Ability to work independently and proactively using own initiative
  • Skilled at building positive relationships with an ability to manage numerous stakeholders.
  • Willingness to learn and share knowledge and adapt to change

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days
- each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#LI-RB1
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