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Regional Technology Support Specialist

3 months ago

Epsom, Surrey, United Kingdom Nuffield Health Full time

HEAD OFFICE
Regional Technology Support Specialist

Regional Technology Support Specialist - Southwest / Gloucester / South Wales / Bristol

Hybrid Working - Regional (South West) | Regional Technology | Permanent | Full Time

Competitive salary + Company Car / Car Allowance

37.5 Hours

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference.

Whether it's driving connecting health, helping the nation, transforming experiences or building the career you want - we give you the support to do it all.

Join our journey. It starts with you.

That's why we are looking for an experienced Regional Technology Support Specialist to provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users

In this field based role delivering an excellence in technology service, as an Technology Support Specialist / Technology Support Engineer your duties will be:
Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health

Deliver a high standard of support to Nuffield Health technology users

Provide desk-side support within dedicated region / cluster supporting all Nuffield Health sites

Provide 2nd line support remote support to end users within the dedicated region

Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction

To resolve incidents and handle service requests in a professional and timely manner

Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service

To succeed as a Regional Technology Support Specialist, you will need a full UK driving license and be able to demonstrate experience of:
Excellent written and verbal skills to communicate in an effective manner

Providing technical support remotely and on-site

Working in a modern ITIL-based IT service organisation including incident, problem and change management

Managing a complex, national multi-site IT infrastructure

Technical ability of Windows 7-10 (including Active Directory, DNS, DHCP)

Technical ability of Microsoft cloud technologies such as Office365 and Azure

Technical ability of supporting major outages

Technical ability of supporting printing, telephony, audio visual, specialist software and hardware support in 1st to 3rd line capacity

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.