Motor Complaint Handler

7 days ago

Newport, United Kingdom Candidate Source Full time

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Motor Complaint Handlers to work within the financial services sector for a major UK bank.

You will be working on an existing client project supporting the motor finance complaints team.

Please note, this role is a full-time position with 1-2 days in the Newport office once you have completed the accreditation period which is around 2-3 months, which offers a great opportunity to network in the financial services sector and develop experience.

Candidates will be required to 35 hours between the hours of Mon-Fri (830am-6pm).

The contract is initially for 6 months but there is opportunity for this to extend.

You'll be working in a dedicated team investigating and working a portfolio of complaints and disputes with some daily goals to strive for.

As a Motor Complaint Handler, you will be responsible for:


Taking ownership of some inbound calls from customers, logging new complaints and updating customers on the status of existing complaints.

Making outbound calls to customers to update on the progress of their case.

Collaborating closely with colleagues, customers, dealers, even manufacturers - talking (or writing to) a wide variety of people, in some cases senior customers within major motor brands.

Balancing priorities between your various cases, emails, telephone calls and taking escalated calls from contact centre colleagues.
Using your people and customer skills to deliver fair outcomes for both customers and the business.
Playing a role educating our customers about products.
Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
Liaising with customers over the phone to provide support and updates on proceedings.
Taking ownership of cases and contacting third parties for evidence and information to support case investigations.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Taking responsibility for queries/issues through to resolution.
Writing templated outcome letters to the customer.
Managing expectations of all internal and external customers
In order to be considered for this Motor Complaint Handler role, you must have the following skills:

Previous experience within financial services complaints is essential.
Strong oral and written communication
Previous telephony call handling experience is essential
Proactive and self-motivated
Strong attention to detail

To apply for this role as Motor Complaint Handler, please click apply online and upload an updated copy of your CV.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.

Candidate Source Ltd is an advertising agency.

Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application.

This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job.

Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

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