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Deputy Director of Meetings

3 months ago

Watford, Hertfordshire, United Kingdom The Midland Hotel Full time

Here at Leonardo Hotels we have an absolutely wonderful opportunity for a Deputy Director of Meetings & Events.

You will have overall responsibility for the meetings and event function in the UK and Ireland. Through effective management of the M&E team you will be able to demonstrate first class customer service skills, have the ability to adapt and multi task whilst having that keen eye for detail.

There will be 2 key elements to your role, office management and functional reporting.
The role will report to the Group – Director of Meetings & Events and involves working closely with all functional heads.

What we expect from you –

  • Self-motivated and self-confident in all aspects of guest interaction.
  • The ability to prioritise and delegate work whilst also providing training and coaching
  • Be courteous and focused on providing a consistently high standards
  • Standards driven and detailed oriented
  • The ability to multi-task in a fast paced environment
  • Be positive, enthusiastic, and professional.
  • Focused on delivering targets and budgets.
  • 1 year management experience
  • Excellent verbal communication skills.
  • Excellent negotiation skills
  • Customer Focus – a commitment to customer service
  • Knowledge of Leonardo Hotels Meeting standards, products and Services.
  • Knowledge of Leonardo Values and ability to demonstrate these
  • Continually develop new knowledge and skills to ensure best practice service delivery.
  • Knowledge of Opera Sales and Catering
  • Knowledge of hotels' competitors and their Conference products and services.
  • Be standards driven and detail-orientated with the ability to organise and plan ahead.
  • Ability to lead, multi-task, and make sound decisions in fast-paced environmen
  • Must have previous experience in a similar role and demonstrated business /industry awareness . .

The job –

  • Over-arching responsibility for office management including service delivery (BDRC), conversion and processes
  • Deputise for the Group Director of Meetings and Events when required
  • Improve employee engagement and retention via function training, coaching reward & recognition
  • Drive a pro-active sales culture within M&E function
  • Create and share functional reporting as required.
  • Christmas – provide the business with performance, drive key actions to drive demand & conversion
  • Work along side 3rd parties like Venue Directory and meetingspackage to drive performance
  • Present functional revenue, people and service performance to all levels of the business
  • Create functional forecasts and budgets/presentations
  • Work with the hotels to create/guide M&E strategies including pricing
  • Key contact for supplies and clients
  • Work with property teams, M&E Revenue Manager and Proactive Sales to ensure both short- and long-term targets are achieved.
  • Coach the managers and wider team to improve levels of conversion from initial enquiry.
  • Coach the managers and wider team on test call criteria ensuring a minimum score of 85% is achieved each month (M&E)
  • Work with the M&E Revenue Manager to ensure that pricing framework is implemented and adhered to across the standalone offices.
  • Ensure effective cross selling between all properties and ensure the right business is selected for the right hotel depending on need/availability
  • Through effective management of the team ensure, Opera S&C, Opera PMS and Smartspace are updated with accurate and relevant information as well as produce any reports that are required in order to measure progress and opportunity.
  • Key Responsibilities:
  • Work alongside the National Account M&E Sales Team to drive enquiries into the properties
  • Ensure competitor SWOT analysis calls and site visits take place on a regular basis.
  • Ensure rounded knowledge of competitor set facilities and offering.
  • Maintain high standards of self-presentation at all times
  • Work in accordance with Standard operating procedures for the department.

Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

  • Earn thousands by referring a friend to work with us
  • Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance & Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
  • Uniform & Meals on duty
  • Monthly / Quarterly engagement activities - we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
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