Remote Technical Support Engineer

2 weeks ago


Hassocks, West Sussex, United Kingdom Class Technology Solutions Ltd Full time £25,000
IT Engineer needed to cover one of our clients Schools in the Hassocks area.

We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area.

This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided.

As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals.

Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Under the guidance of the

Network Manager:
provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
Set-up a suitable desktop environment for users of a standalone or networked PC.
Install simple software applications as required.
Perform basic set-up and checking of networked PC's.
Perform basic maintenance task for user accounts.
Provide a good level of technical expertise to all assigned customer networks,

To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.

Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.

Experience in a helpdesk or support environment.

You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.

Microsoft Server Skills are desirable.
Exceptional career development and advancement opportunities including Microsoft/Apple training.
~ Opportunities to gain experience in high level IT projects.
~ The potential to progress to the senior levels of our management team.
~ 25 Days Holiday (loyalty service holiday scheme).
~
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