IT Service Desk Engineer

2 weeks ago


Durham, Durham, United Kingdom Waterstons Full time £2,500
Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. Unlimited holidays, flexible working, and private medical healthcare .

Were looking for a Service Desk Engineer to join our expanding global Remote Services team, supporting our diverse range of clients with their IT solutions.

We offer hybrid working giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible.

Shifts are 9.This includes working one weekend in four and public holidays. This role is eligible for a shift allowance of £2.5k.
Adhere to ITIL service management principles.

Provide technical support to colleagues and customers, acting as an escalation point for any issues highlighted from our first contact swarms.

Support colleagues by way of coaching and knowledge transfer
At least 2+ years of experience within the IT industry.

Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills.

During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable.

Microsoft Teams / Mitel

Servers:
Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell

Desktops:
Windows / MacOS

Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune
As well as offering a competitive salary, we have an attractive benefits package including:
A healthy work life balance with flexible and agile working being the norm
Unlimited holiday allowance
EV car scheme (salary sacrifice)
Room to grow with supported development opportunities and sponsored training
Enhanced family policies
If you ever need it, company sick pay and life assurance
Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work
Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work.

We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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