Front Office Team Leader

2 weeks ago

London, Greater London, United Kingdom IBIS Full time
Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

As our next Reception Team Leader, you...

  • Welcome the guests and provides support and leadership to all Reception Team Members.
  • Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
  • Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
Qualifications

Work Experience

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
  • Strong interpersonal and problem solving abilities and the ability to lead by example.
  • Assist in conducting the training for all Front Office Team Members.
  • Assist in recruitment, performance review and PDP for the team.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

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