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Lettings Co-ordinator

3 months ago

Chelsea, Greater London, United Kingdom Douglas & Gordon Full time

Overview

At D&G the Lettings Coordinator will play a vital role in the smooth running of the Lettings department, carrying out key administration tasks which allow our Lettings Director to focus on business development and generating revenue. It is imperative that the Lettings Coordinators is working to ensure that D&G's high standards for customer experience are maintained and that we are working as efficiently as possible. More than that the Lettings Coordinators is the cultural lifeblood of the agency – helping to motivate everyone throughout the week, celebrating successes and helping solve problems. It's a special role for bright, enthusiastic, organised people who like lots of variety in their working life.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Responsibilities

  • Quality control of all administrative processes in the Lettings Department
  • Ensure office is always well-presented and running smoothly
  • Professionally welcome anyone entering the office
  • Answering and directing telephone calls
  • Prepare accurate correspondence for valuations, instructions, offers and move ins
  • Create and order property marketing materials
  • Arrange necessary Safety Checks (eg. EPC, EICRs)
  • Deal progression
  • Coordinate the service and valuation diary for the Lettings Director
  • Liaise with external partners and process invoices
  • Maintain company database at all times
  • Key handling
  • Provide general administrative support to the Lettings Director to help build the lettings business
Requirements:
  • Excellent communication skills
  • Unwavering attention to detail
  • Focused on customer experience
  • Ability to respond quickly to urgent requests
  • Proven time management and prioritising skills; being able to balance many different demands and priorities at once
  • Positive attitude
  • Well-presented
  • Calm and unflappable approach
  • Able to work with people at all levels and provide upwards feedback
  • Some lettings knowledge (desirable)