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Bpo Solutions Expert

3 months ago

London, Greater London, United Kingdom SPS UK&I Full time

Transformation Projects
Are you an entrepreneurial, hands-on financial services specialist? Are you inspired by a global collaborative working environment? Are you an advocate for change and excited by technology to unlock the power of possibility for the world's leading banks and insurances?


Bring SPS' Global Solution Design (GSD) approach to the next level by envisioning and designing cutting-edge end-to-end solutions for our clients.

Act as a trusted advisor to our C-Level relationships and work with them on strategic BPO services with the focus on employee and customer experience.

Determine the right mix of location strategy, process engineering and leading technology. Be part of a multinational team, where you can leave your professional footprint. Join us in shaping the future of technology enabled business process and data management services.

What We Offer:

  • Jointly design with our clients BPO solutions focused on the digital transformation and outsourcing of E2E business processes, specifically around dataintensive business and customer communication workflows
  • Owning and coordinating the endtoend solutioning process with our local sales and global delivery teams for international, multimillion budget deals
  • Leveraging tools, assets and methodologies, as well as driving the development and documentation of bestpractice offerings for managed services
  • Coach our sales organization along the presales process while adopting a strategic approach in developing solution concepts based on future clients' needs
  • Create complex business cases for our endtoend solutions and synthesize across all relevant stakeholders, coordinated with our Clevel decision process
  • Drive the business development activities for adjacent service offerings and work with our internal innovation process
  • Articulate industryspecific trends and challenges and help clients adjust to significant transformations

What We Are Looking For:

  • 58 years of experience in designing collaborative managed service transformations at a BPO provider or international consultancy
  • Handson expertise in designing service architectures and business process engineering for outsourcing deals with a focus on digital E2E customer experience
  • Financial Services expertise is a plus
  • Bachelor's degree in either economics or engineering, MBA is a plus
  • A balanced mix of a proactive clientfacing personality, solid business acumen and a high IT affinity, including expertise in fronttoback process digitization
  • Excellent communication and presentation skills, as well as an analytical and conceptual mindset
  • Selfstarter mentality and a team player; able to work towards common goals
  • Fluent English
  • Willingness to travel (up to 2030%
  • Europe mostly)
  • Location: Zurich downtown (with home office possibilities)
SPS is the leading outsourcing provider of innovative services in business processing and data management. Building on our Swiss foundations and global footprint, we are the trusted partner for process optimization and intelligent automation. With transformative end-to-end-solutions, we create new possibilities for our clients.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance, health and legal.

SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

Ability to commute/relocate:

  • Zürich, ZH: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Do you have willingness to travel (up to 2030%
  • Europe mostly)
?

Language:

  • English (required)

Work Location:
One location