Service Manager

2 weeks ago


Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for a Service Manager within Urgent Emergency Care, Unplanned Care Division.

We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.

They will display outstanding management skills and be able to demonstrate excellent communication skills. They will be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams. They will be able to display effective problem solving and decision-making skills in a pressured environment.

They will be committed to developing others whilst focusing on their own personal development.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

The service manager will assist the Head of Operations in meeting the Trust's strategic and operational agenda.

They will oversee day to day service management issues, liaising with departments and multi- disciplinary teams as required.

To deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services.

They will promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers.

To plan and oversee the implementation of the service improvement and development agenda to meet the Urgent and Emergency recovery plan set out by NHS England.

The successful candidate will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications

Essential

University Degree of Equivalent experience Management qualification or equivalent experience

Desirable

Evidence of continuing development

Experience

Essential

Staff management, including sickness absence, appraisals and performance Team working Project work

Desirable

NHS experience Financial and activity management Close working with senior managers and/or clinicians

Skills

Essential

Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Practical and creative approach to problem solving Ability to resolve conflicts Ability to work on own initiative and as part of a team Ability to meet deadlines and manage varied workload Understand and practice confidentiality, tact and diplomacy Ability to communicate with and get on with a wide range of people from all disciplines

Knowledge

Essential

IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management

Desirable

Current NHS issues Budget setting PAS or similar patient access system
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