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Service Manager

3 months ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for Service Manager (Non Clinical Transport) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To fulfil the management demands of the Non-Clinical Transport Department, maintaining a fleet of vehicles, following legal and regulatory requirements.

To undertake the day-to-day supervision of staff and to be responsible for the allocation of duties to them. Monitor and control the work of externally contracted courier and taxi services.

On a daily basis, to undertake driving duties, to convey, by use of hospital vehicles, East & North Hertfordshire Trust's goods and personnel between various locations throughout Hertfordshire, surrounding areas and other destinations.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

Be responsible for negotiating and proposing Service Level Agreements for East & North Herts NHS Trust Non-Clinical Transport services, with a variety of users including internal departments, maximising income for the Trust.

Manage the resources effectively to ensure the responsibilities are delivered within existing resources.

Take opportunities to improve financial performance, reporting systems and processes.

Advise the Trust on transport related legislation, including DVLA, D of T, driver working times, dangerous goods, permits and other legislative requirements.

Appraise all staff reporting to you on an annual basis, monitoring staff performance in line with Trust policies and procedures.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications / Training

Essential

Valid UK Full Driving Licence Good standard of general education to GCSE or equivalent

Desirable

Evidence of recent personal development or learning

Previous Experience

Essential

Relevant experience of working within logistics, transport or fleet management Proven staff management Evidence of communicating effectively at all levels Evidence of decision-making, working on own initiative and to agreed deadlines Evidence of managing own workload

Desirable

Experience of working within the NHS or another public sector organisation

Skills

Essential

Excellent communication, interpersonal & diplomacy skills Excellent organisational, motivational and leadership ability Ability to work on own initiative and part of a team Good analytical and problem-solving skills, to ensure the smooth running of the department Decision making skills Work to a high quality, within agreed time scales and to deadlines Develop and maintain systems Ability to work collaboratively with others Demonstrable experience of writing reports

Desirable

Ability to chair meetings

Knowledge

Essential

Knowledge of the full range of statutory and mandatory requirements governing all vehicle types on fleet and in relation to transport matters in the execution of their duties Knowledge of how hospital transportation services are managed Knowledge of managing a group of staff Knowledge of managing a fleet of vehicles Knowledge and application of IT systems including Microsoft Word, Excel, Outlook and Internet Explorer Full understanding of confidentiality

Desirable

Knowledge of Information & Governance requirements within the NHS Knowledge of current developments within the NHS

Other Requirements

Essential

Have the ability to be able to move/lift items as per job description Flexibility with regards to working hours Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff Role model our Trust values every day