Customer Service Supervisor

1 week ago


Stevenage, Hertfordshire, United Kingdom Hertfordshire County Council Full time
Job Title:
Customer Service Supervisor

Salary:
£25, £28, Per annum (Pay award pending) - Pay Increase pending

Hours: 37.0

Location: Stevenage

Contract Type: Permanent

Directorate: Resources

About the team

Do you aspire to make a positive impact on the community and assist individuals in enhancing their lives while advancing in a fresh career direction? Then, consider joining the dynamic team at Hertfordshire Libraries.

This is a remarkable opportunity to step into the role of a Customer Service Supervisor at a bustling library situated in a vibrant community. As a vital member of the local management team, you will oversee the provision and promotion of all frontline services at Stevenage Library, ensuring consistent high levels of customer service.



About the role

Hertfordshire's libraries transcend beyond traditional book collections. They serve as central hubs for community engagement, offering access to digital resources, fostering creativity, and acting as gateways to a world of reading, information, and well-being. Our network includes diverse service points ranging from cozy village libraries to urban and performing arts libraries. The core mission of Hertfordshire Libraries is to empower individuals to lead healthier and more fulfilling lives.

As a Customer Service Supervisor, you will oversee a large team actively engaged with the public, as well as the day-to-day operations of the library. Your duties will encompass overseeing staff evaluations, scheduling, training, and development initiatives. Moreover, you will play a pivotal role in realizing the 'Inspiring Libraries' initiative by actively participating in community outreach and promotional endeavors. Your responsibilities will involve addressing public inquiries, supporting the Library Manager in event planning and execution, and ensuring that volunteers and staff achieve their set goals.



About you

If you possess outstanding organizational and time management skills, adept at juggling various tasks alongside supervisory duties in a systematic approach Experience or familiarity with providing top-notch customer service and effectively resolving customer concerns Ability to lead a team successfully, utilizing collaboration and delegation as tools for goal attainment Skills to uphold workplace standards in Health & Safety, Property management, and training compliance

Being part of the local management team at Stevenage Library offers you a chance to bolster the community while contributing to Hertfordshire Libraries' overarching strategy of 'Inspiring Libraries'.



Interview Date: Placeholder date

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