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Night Support Worker
3 months ago
Salary:
£22,362
Hours: 42, Waking night 12hr shifts working 4 on and 4 off. Weekend and Bank Holiday working
MAIN RESPONSIBILITIES
- Be the first welcoming friendly face for people coming into the service
- Provide informal support to clients and be a listening ear
- Respond to incoming calls
- Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
- Monitor the service and surrounding areas that are covered by CCTV
- Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
- Perform any other checks or tasks as directed by staff, referring issues to relevant person
- You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
- Maintain clean and tidy communal areas
- Provide detailed handovers to day staff, regarding client safety and support information
- Work in accordance with Health and Safety regulations and policy and procedure
- Attend supervision, appraisal and training as required to carry out the role
- Provide basic First Aid assistance until help arrives
- Full training provided
- Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the oncall manager where applicable
- Support your colleagues managing the night service, where required
Attributes & Values:
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self motivate
- Passion for working in a client/customer facing role
