Customer Success Administrator

1 week ago


Reading, United Kingdom Talent Smart Limited Full time

We are hiring for the position of Administrator at our company


We are looking for an experienced Administrator to join our Global Customer Success team. The main responsibility of this role is to assist customers in achieving their business objectives.


Key Responsibilities:
- Drive product adoption through digital resources and training sessions.
- Build and maintain relationships with key customer stakeholders.
- Engage in value added conversations with customers to ensure retention and growth.
- Handle customer inquiries and escalations.
- Advocate for customers internally.
- Assist the local team with contracts, projects, and customer visits.

What we are looking for:
- Must be fluent in English and French.
- Knowledge of another European language is a plus.
- Strong communication, listening, and analytical skills.
- Experience with SAP, Salesforce, and Gainsight is beneficial.
- Excellent time management and organizational abilities.

If you meet the requirements, we would like to invite you for an interview. Apply today

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