Customer Success Specialist

1 week ago


Reading, United Kingdom Collabera Digital Full time

At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.


What you’ll be doing:


The GCS Admin position is a role within our Global Customer Success organization.

The Global Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As an admin, you will support the Success and Deployment services teams in daily operation admin activities as well as contacting customers. Key activities include but are not limited to understanding customer needs, processing cases, scheduling installer visits, backend process support.


Essential job functions:

  • Drive product adoption through available digital content as well as group or individual training sessions.
  • Develop and maintain relationships with key customer stakeholders and decision makers.
  • Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
  • Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
  • Advocate for customers internally by sharing their voice.
  • Support the local team with contractual matters and project work, process cases and book site visits with customer and installers.

What we’re looking for

  • An ideal candidate should have knowledge and/or experience in Customer Care.
  • We are looking for a professional with strong developed skills listed below:
  • Fluent written and verbal communication in English and French
  • Communicative verbal and written skills of another European language are an advantage (not mandatory);
  • Excellent communication, listening and analytical skills (mandatory);
  • Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);
  • Excellent time management, organizational and prioritization skills (mandatory);


About Us:


Collabera Digital is a Leading Digital Solutions company providing Software Engineering Solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)}


With Collabera Digital, you:

  • Will get to work on numerous challenging and exciting projects, including Salesforce, AI/Data Science, Generative AI, Automation, Cloud Enterprise, and Cyber Security.
  • At Collabera Digital, you have an 80% chance of project extension or redeployment to other clients.
  • Will have endless opportunities to learn new technologies through our in-house training arm – Cognixia.

Additionally, you can also share the CV of anyone you know who might be a good fit for this position. We have a referral policy in place.



  • Reading, Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, Berkshire, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, Berkshire, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, UK, Berkshire, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...


  • Reading, United Kingdom ESP Global Services Full time

    As the Head of Customer Success, your primary objective is to lead and coordinate the customer success team, aligning customer goals with business objectives through a strategic, data-driven, and customer-centric approach. Reporting directly to the Chief Operating Officer, you play a crucial role in shaping the overall strategic direction of customer support...


  • Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, Reading, United Kingdom Aspen Technology, Inc. Full time

    The company's success has always relied on its workforce being driven by aspiration and ambition to continuously overcome challenges and find better ways. Passion, pride, and aspiration are evident in various aspects of the company, from career development programs to community service projects and social events that enhance relationships globally.About The...


  • Reading, United Kingdom Aspen Technology, Inc. Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, Reading, United Kingdom Act-On Software Full time

    Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the status quo. Joining Act-On means having a real opportunity to make an impact in your work in addition to a supportive, fun and authentic culture. We are looking...


  • Reading, United Kingdom eflow Global Full time

    Company OverviewDo you have the following skills, experience and drive to succeed in this role Find out below.Eflow Global is a leading provider of RegTech cloud solutions to Investment firms. We are looking for a talented Customer Success Manager to join our team. After a successful funding round and a move to a completely SaaS business we are rapidly...


  • Reading, United Kingdom eflow Global Full time

    Company OverviewEflow Global is a leading provider of RegTech cloud solutions to Investment firms. We are looking for a talented Customer Success Manager to join our team. After a successful funding round and a move to a completely SaaS business we are rapidly expanding our operations globally.It is not essential to have prior experience in Fintech and there...


  • Reading, United Kingdom eflow Global Full time

    Company OverviewEflow Global is a leading provider of RegTech cloud solutions to Investment firms. We are looking for a talented Customer Success Manager to join our team. After a successful funding round and a move to a completely SaaS business we are rapidly expanding our operations globally.It is not essential to have prior experience in Fintech and there...


  • Reading, United Kingdom The Access Group Full time

    **Customer Success Advisor*** **_Please note this is a Hybrid role based 3 days a week from our Farnborough Office_** Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things...


  • Reading, Reading, United Kingdom The Access Group Full time

    Customer Success Advisor_Please note this is a Hybrid role based 3 days a week from our Farnborough Office_Join the Access Family and see how we make software ideas become a realityOur core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day...


  • Reading, United Kingdom Talent Smart Limited Full time

    We are hiring for the position of Administrator at our company!We are looking for an experienced Administrator to join our Global Customer Success team. The main responsibility of this role is to assist customers in achieving their business objectives.Key Responsibilities:- Drive product adoption through digital resources and training sessions.- Build and...